Arizona Department of Economic Security, Division of Developmental Disabilities

Arizona Independent Provider Program



Developmental Disabilities (Adult, 18 and under)



The Arizona Provider program is a service delivery model where individuals with developmental disabilities and their families choose to utilize independent attendants for their Home and Community Based services through Arizona Department of Economic Security, Division of Developmental Disabilities. 

Participants can 

Find, hire, manage, and dismiss your careworkers.

Use BetterOnline to review your budget and approved services.

Use BetterOnline to monitor your careworker’s hours and spending.

Use BetterOnline and Time4Care to review, approve, and submit your careworker’s timesheets.

Services include

Payroll – We process payroll for your careworker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

Service reports – With our reports you’ll always have a clear picture of the services you’ve received. 

How to get started

Take the questionnaire


Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features


Instant timesheet approval

Works right in the MyAccount/BetterOnline portal


Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.

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Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:

EVV and Time4Care FAQ Time4Care Quick Guide

Telephony/Landline Option for EVV Instructions (Must be Signed up to Use)

The telephony option is for employees who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Participant’s landline must be stored in the Participant’s PPL Profile and the Participant must call Customer Service to advise PPL that they want their employee to use the telephony option for EVV. The Participant’s phone number and address must be updated and accurate in PPL’s portal.
Telephony will not work until after Customer Service has been contacted to register the landline. If you call the telephony number from any phone that is not registered or stored in the Participant’s profile, you will not be able to submit or approve shifts through the system.

Phone Line Registration

Participant should first call PPL customer service to register their landline phone. Customer Service can be reached at: 1-800-391-5193

Submitting and Approving Shifts

To submit a shift as an employee or approve/reject a shift as a Participant you will call this dedicated telephony number: 833-771-1837

Attendants will

  1. Employees will need to “Select option 1 to indicate that you are the individual delivering care”.
  2. Participants will need to “Select option 2 to indicate that you are the individual receiving care”.
  3. Enter last 4 digits of your Social Security Number (SSN) and Date of Birth.
  4. Select Program Participant from list
    Follow prompts to start new, modify, or end shift.
  5. If needed follow prompts to correct and resubmit entries.

Participant/Authorized Representative will

  1. Dial 833-771-1837
  2. Employees will need to “Select option 1 to indicate that you are the individual delivering care”.
  3. Participants will need to “Select option 2 to indicate that you are the individual receiving care”.
  4. Verify identity by entering Last 4 digits of SSN and DOB.
  5. Select employee from list.
  6. Follow prompts to review and approve or reject any submitted shifts

Log in

Select the system your program uses to go to the login page.


Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care

Download in App Store Download in Google Play

Fill out, approve, and submit timesheets, complete enrollment paperwork, and run reports 

Program Documents


Contact Information

Customer Service Hours: Monday – Friday: 8am – 5pm | MST