STATE

Florida Community Care

Florida Participant Direction Option (PDO) – Florida Community Care

PROGRAMS FOR

DD

Developmental Disabilities (Adult)

A

Aging (Adult)

PD

Physical Disability (Adult)

Overview

Florida Participant Direction Option is available through Florida Community Care for adults with disabilities and the elderly who use Medicaid waivers. 

Participants can 

Work with your case manager to develop a care plan that meets your needs and goals and change your plan if your needs change.

Select services and support to meet your needs.

Decide how much to pay for services, and negotiate with careworkers (within your budget), based on designated rates.

Work with a support broker to develop a budget.

Recruit, hire, manage, and dismiss your careworkers.

Use BetterOnline to monitor your careworker’s hours and spending.

Use BetterOnline or Time4Care to review, approve, and submit your careworker’s timesheets.

Services include

Payroll – We process payroll for your careworker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

Service reports – With our reports you’ll always have a clear picture of the services you’ve received. 

How to get started

Are you wondering if self-direction is right for you or your loved one?

Take the questionnaire

Time4Care™

Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features

Documentation

Instant timesheet approval

Works right in the MyAccount/BetterOnline portal

BetterOnline™

Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.

Download on App Store Download on Google Play

Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:

EVV and Time4Care FAQ Time4Care Quick Guide

Log in

Select the system your program uses to go to the login page.

Time4Care™

Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care

Download in App Store Download in Google Play
BetterOnline™

Fill out, approve, and submit timesheets, complete enrollment paperwork, and run reports 

Program Documents

FILTER DOCUMENTS

Payroll Documents

FL FCC Pay Schedule 2024 FL FCC Pay Schedule 2025 NEW IRS Form W-4 IRS Form W-4 (Spanish)

Referral & Enrollment Process

Application For Tax Exemptions Attestation Of Compliance With Background Screening Requirements DSW Change Of Information Difficulty Of Care Application Documentation For DSW To Go To Work Employer Web Portal Guide Employer Welcome Letter FL FCC DSW Enrollment Packet (2024) FL FCC EVV Frequently Asked Questions (FAQ) FL FCC Time4care EVV Quick Guide Guide To An Existing Employer Identification Number Guide To Tax Exemptions IRS Form W-4 2024 IRS Form W-4 2024 (Español) PDO Guidelines Payment Change Form Privacy Policy Acknowledgement Form Program Policies Qualified Worker Rate Change RT 83 Referral And Status Update Required Credentialing USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 Instructions

Trainings & How to Guides

DSW Web Portal Guide FL PDO EVV FAQs Time4Care EVV Quick Guide (EN) Time4Care EVV Quick Guide (SP) Time4Care EVV Usage Feature – Worker (EN) Time4care EVV Usage Feature – Member (EN)

Procedures & Information

Claim Reporting Page Workers Compensation PDO Faqs

Contact Information

Customer Service Hours:
Monday – Friday: 8am – 8pm;
Saturday: 9am – 1pm | EST

Customer Service / General Questions:
1-833-475-3067

Customer Service Email: 
flfcc-cs@pplfirst.com 

For Work Related Injuries: 
1-800-804-9382