NY CDPAP Consumer Advisory Council (CAC) Update

The NY CDPAP Consumer Advisory Council (CAC) was created to give consumers a safe and friendly place to share their experiences with PPL. The Council helps us learn what is working well and what we can improve. Members come from many different parts of New York and include people of different ages, abilities, and backgrounds. The group meets four times a year.

If you want to join the Council, we would love to hear from you. You can fill out the PPL Consumer Advisory Council Application Form. If you need a paper copy, you can call 1‑833‑247‑5346 or email nycdpap@pplfirst.com.

Our most recent meeting was on Tuesday, February 3, 2026. Members shared helpful ideas about PPL’s tools and services. They said that Time4Care and PPL@Home are easy to use and keep getting better. These tools help consumers and those who support them see important information, make updates, and stay organized.

Members also had ideas to make the tools even more helpful. They asked for clearer information, easier navigation, a dashboard for personal assistant tasks, a weekly hour countdown, and more flexible reminders. These ideas show that it is important that PPL tools are simple and user‑friendly.

We also talked about communication. Members stated they like getting reminders and notifications in the Time4Care app. They also shared ways we can make messages clearer, especially around health assessments and support.

Members said it is important to get help from PPL staff who know the program well. They also shared that long wait times on the phone can be frustrating. Some members suggested creating an ID card for PAs to use during travel restrictions.

We are very thankful to all CAC members for their time, ideas, and support as we work together to make CDPAP better for everyone in New York.