NY Consumer Directed Personal Assistance Program (CDPAP)

Step 1: Health Plan / LDSS Approval

Before registering with PPL, consumers must receive approval from a health plan or Local Department of Social Services (LDSS) and complete the required assessment. Consumers who have not had an assessment should contact the New York Independent Assessor Program (NYIAP) at 1-855-222-8350 (TTY 1-888-329-1541).

Step 2: Assessment & Approval

If approved for CDPAP, the health plan or LDSS will send a referral or authorization to PPL. Once PPL receives the authorization, we will contact the consumer to begin the registration process.

Step 3: Create a PPL@Home Account or Log in

To complete the registration process online, sign up for or create a PPL@Home account. This is where you will enter your information, sign the required Memorandum of Understanding (MOU), and view and manage information going forward.

Step 4: Download Time4Care

To view and approve PA timesheets in PPL’s Time4Care™ app, download the app using the links below and log in with the same details you use for PPL@Home.

Consumers can also approve PA timesheets in PPL@Home or by calling 1-833-278-3959 to use our telephony system. Consumer telephony instructions can be found here.

Step 1: Consumer Association

Before you can register with PPL as a personal assistant in CDPAP, your consumer must be signed up with PPL, have a valid service authorization, and contact PPL to link you to their account.

Step 2: Create a PPL@Home Account or Log in

To complete the registration process online, sign up for or create a PPL@Home account.

PPL@Home is where you will enter your information and complete the necessary forms and documentation, including:

• Offer Letter (one per associated consumer)
• Personal Assistant Agreement
• IRS Form W-4
• State Form NY IT-2104-I
• USCIS Form I-9 and supporting documentation
• Payment Method Form
• Health Assessment
  • PPL partners with Mobile Health for medical screenings. Visit their PPL CDPAP webpage at mobilehealth.com/ny-cdpap-ppl-medical-screenings for more information.

Step 3: Download Time4Care

If you have registered with PPL and your consumer has a valid service authorization, you can log your time in our Time4Care™ app. Download Time4Care using the links below and log in with the same details you use for PPL@Home. You can also complete your Electronic Visit Verification (EVV) training in Time4Care or PPL@Home.

If you are unable to use Time4Care to log your time, you can call 1-833-278-3959 to enter your time using PPL’s telephony system. PA instructions for using telephony can be found here.

• AIM Independent Living Center
• ARISE, Inc
• Center for Disability Rights
• Finger Lakes Independence Center, Inc
• Independent Living Center of the Hudson Valley, Inc. (ILCHV)
• Independent Living, Inc.
• Long Island Center for Independent Living, Inc.
• Resource Center for Independent Living, Inc. (RCIL)
• Rockland Independent Living Center dba Bridges
• Southern Tier Independence Center (STIC)
• Western New York Independent Living

• Above & Beyond Consumer Services, Inc.
• AccentCare of New York
• Access: Supports for Living
• AccessCNY, Inc.
• ACT Home Care LLC
• AHS Eldercare
• Angels In Your Home Facilitator LLC
• Auspicious Home Care LLC
• Bestcare, Inc.
• Burd Home Health LLC.
• CPC Consumer Directed Incorporated
• Committed Home Care
• Community Home Health Care
• Companion Care of Rochester (CCOR)
• Concepts of Independence

• DHCare NY LLC
• Ever Care NY Inc.
• Excellent Facilitators, Inc.
• Harmony Facilitation, Inc.
• Heritage Christian Services
• Ideal CDPAP LLC
• Independent @ Home of CNY, Inc
• Kay Yashir Services, LLC
• New York Foundation for Senior Citizens CDPAP Facilitator Services, Inc.
• Personal-Touch Home Care of N.Y., Inc.
• Quality Touch Inc.
• Royal Care

Claudia G.
CDPAP Personal Assistant
Registered online through PPL@Home, with a little extra help from PPL call center staff.

Lan Y.
CDPAP Personal Assistant
Joined our registration session in Flushing, Queens, with support in Mandarin from PPL support agent Zhicheng.

Iris N.
CDPAP Personal Assistant
Attended a PPL registration session in Manhattan — part of a large, three-day event that spanned three NYC boroughs — to transition herself and her father to PPL. 

CDPAP Voices
PPL’s Timekeeping & Payment
Personal Assistants and Consumers share their experiences with PPL’s timekeeping and payment systems, including the Time4Care app.