CDPAP Events & In-Person Appointments
Events
Accessibility & Communication Support: If you require American Sign Language (ASL) interpretation or other communication support during an event, please notify a PPL staff member, or contact us in advance at nycdpap@pplfirst.com or 1‑833‑247‑5346 (TTY: 1‑833‑204‑9042). We will be happy to assist you.
In-Person Support
At in-person registration appointments, PPL staff will walk attendees through the process of registering through PPL@Home and completing all the necessary forms.
In addition to the locations below, we have CDPAP facilitator partners located in all areas of New York State who can help you register with PPL and support you with CDPAP. Visit our CDPAP Facilitators directory to see where our authorized partners are located, what languages they speak, and how to contact them.
PPL Office Appointments
If you would like in-person CDPAP support, please make an appointment for a session in one of our offices.
Click below to see available appointments:
Appointments in Latham, NY Appointments in Rochester, NY Appointments in Bronx, NY Appointments in New York, NY Appointments in Brooklyn, NY Appointments in Queens, NY Appointments in Hicksville, NYTrusted, In-Person Support
PPL visitors love their in-office experience. Consumers who completed our In-Office Experience Survey gave PPL’s offices a 4.95 out of 5 average rating, and 98% left with their inquiry fully resolved. Most — 97% — were seen within 5 minutes of arriving.
Here’s what a few of our visitors had to say:
“I like this office & every visit … all the people have been helpful.”
– Manhattan office visitor
“It is always very important to get help from the person who is professional, polite and knowledgeable. Thank you for taking care of those whose mission is to help the elderly people live the life in comfort.” – Latham office visitor
“My rep was AMAZING! She was so kind and worked quickly. She answered all of my questions and gave me feedback. Great personality.” – Rochester office visitor
“[My rep] was very helpful in navigating us through this process [and was] especially patient with me as a computer novice.” – Hicksville office visitor