New York State Department of Health Announces Progress Following Launch of Statewide CDPAP Transition Efforts
By PPL on January 17, 2025
Nearly 5,000 CDPAP Consumers Have Already Started Registration Process with PPL Since the Process Began Last Week
State and PPL Are Directly Contacting Consumers Daily to Advise on Registration Process
Department Continues to Encourage CDPAP Consumers to Register by Phone or Online Through Easy, Fast, Secure Process
ALBANY, N.Y. (January 17, 2025) – The New York State Department of Health today announced progress since the transition to strengthen New York’s Consumer Directed Personal Assistance Program (CDPAP) began last week. The new statewide CDPAP fiscal intermediary, Public Partnerships LLC (PPL), has an active call center, online portal and physical locations up and running – and the transition is proceeding efficiently and effectively. Since the start of the transition, nearly 5,000 consumers have already started the registration process with PPL. Registration will continue to increase as the State, PPL and more than 30 community-based partners — including 11 independent living centers — continue engaging directly with consumers and caregivers statewide. Officials highlighted that the transition remains on track for its April 1 effective date.
“As we’ve said all along, our plan will ensure a smooth transition that protects CDPAP home care users and caregivers. Even as some business groups continue to push false claims about this process, the facts and data show that the transition is proceeding efficiently and effectively,” State Health Commissioner Dr. James McDonald said. “Our team will keep working tirelessly with all partners to ensure consumers have the information and resources they need — and I encourage CDPAP home care users and caregivers to complete the transition by phone or online through this easy, fast and secure process.”
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