Alabama Department of Mental Health (DMH) / Division of Developmental Disabilities

Intellectual Disabilities, Living at Home, and Community Waiver Programs



Intellectual and Developmental Disabilities (Adult, 18 and under)



Alabama (AL& LAH) Home and Community Base Waiver Services – Intellectual Disabilities (ID) Waiver & Living at Home (LAH) Waiver

This program helps people with intellectual disabilities who have limitations with three or more of the following: taking care of themselves, understanding and expressing themselves using words, learning, decision-making, being able to live independently, and moving around.   If you qualify, you will be able to: 

Participants can 

Select services and support to meet your needs.

Work with a support broker to develop a budget.

Find, hire, manage, and dismiss your careworkers.

Use MyAccount to review your budget and approved services.

Use MyAccount to monitor your careworker’s hours and spending.

Use MyAccount or Time4Care to review, approve, and submit your careworker’s timesheets.

Services include

Payroll – We process payroll for your careworker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Monthly budget managementWe help you keep your spending on track. 

Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

Service reports – With our reports you’ll always have a clear picture of the services you’ve received. 

How to get started

Take the questionnaire


Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features


Instant timesheet approval

Works right in the MyAccount/BetterOnline portal


MyAccount has everything you need to make sure your self-direction journey is a success. Designed for participants and caregivers, it lets you complete and check all required paperwork, timesheets, budgets and spending, with a focus on making the enrollment process easy.

It’ll make smooth sailing of any choppy waters you encounter while you’re getting set up, giving you the answers and forms you need, right when you need them.

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.

Download on App Store Download on Google Play

Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:

EVV and Time4Care FAQ Time4Care Quick Guide

Telephone Option for EVV

If your care worker doesn’t have access to a smart phone or tablet, they can use your landline phone to clock in and out. To use this option, your phone number must first be registered. If you try to use the system from a phone that is not registered, it won’t work.  Here are the steps to follow: 

Register your phone number 

Before using the phone to manage your care workers time (or to log time, if you are a care worker), first call customer service to register your landline phone.  

Customer service can be reached at: (833) 976-1859. 

Submitting and Approving Shifts

To submit a shift as a care worker, or approve/reject a shift as a program participant, call: 844-885-6910

Providers will:

  1. Call (844) 885-6910.
  2. Enter the last four digits of their social security number, and their date of birth. 
  3. Select the program participant (your name) from the list. 
  4. Follow prompts to start a new shift, or modify or end an existing shift. 
  5. If needed, follow prompts to correct and resubmit entries. 


You or your authorized representative will:

  1. Dial 844-885-6910.
  2. Verify your identity by entering last four digits of your social security number and your date of birth.
  3. Select your care worker from the list.
  4. Follow the prompts to review, approve, or reject submitted shifts.

Log in

Select the system your program uses to go to the login page.


Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care

Download on App Store Download on Google Play

Our complete web app that puts everything you need as a self-director (or case manager, or caregiver!) right at your fingertips.

Program Documents


Contact Information

How to Access Secure Encrypted Emails from Public Partnerships

This document walks you through the process for accessing Office 365 (O365) encrypted email messages. Email encryption involves encrypting, or disguising, the content of email messages to protect potentially sensitive information from being read by anyone other than intended recipients.

Accessing office 365 encrypted messages