Support and Training for Employing People Successfully (STEPS)

STEPS – UnitedHealthcare

PROGRAMS FOR

IDD

Intellectual and Developmental Disabilities (Adult)

IMPORTANT PROGRAM NOTICES

Overview

Supports and Training for Employing People Successfully (STEPS) is a voluntary pilot program operating within the Kansas 1115 demonstration called KanCare.  STEPS is designed to provide individualized employment and independent living supports available for up to 500 Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) beneficiaries who meet pilot eligibility criteria.  STEPS purpose is to help the State determine whether providing services designed to support competitive, integrated employment and independent living support result in successful employment and independent living outcomes.

If you qualify, you will be able to: 

Participants can 

Work with a support broker to develop a budget.

Find, hire, manage, and dismiss your careworkers.

Use MyAccount to review your budget and approved services.

Use MyAccount or Time4Care to review, approve, and submit your careworker’s timesheets.

Services include

Payroll – We process payroll for your careworker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

Payments for additional services – We process payments for goods and services purchased by the participant using their allocated budget funds

How to get started

Take the questionnaire

Time4Care™

Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features

Documentation

Instant timesheet approval

Works right in the MyAccount/BetterOnline portal

MyAccount

MyAccount has everything you need to make sure your self-direction journey is a success. Designed for participants and caregivers, it lets you complete and check all required paperwork, timesheets, budgets and spending, with a focus on making the enrollment process easy.

It’ll make smooth sailing of any choppy waters you encounter while you’re getting set up, giving you the answers and forms you need, right when you need them.

MyAccount Training

MyAccount CSC Agency Role Video Tutorial

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.

Download on App Store Download on Google Play

Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:

EVV and Time4Care FAQ Time4Care Quick Guide

Telephone Option for EVV

The telephony option is for Providers who do not have a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. To use the telephony option, the member must call Customer Service to sign up. Their landline phone number will be stored in the member’s PPL Profile. The member’s phone number and address must be up to date with PPL.

Telephony will not work until after the member has signed up with Customer Service. You must call the telephony number from the phone that is registered on the member’s profile. If you don’t, you will not be able to submit or approve shifts through the system.

01. 
Phone Line Registration

Member should first call PPL customer service to register their landline phone. Customer Service can be reached at: 833-771-1838

02.
Submitting and Approving Shifts

To submit a shift as a Provider or approve/reject a shift as a Member you will call this dedicated telephony number: 833-930-3542

03.
Providers will

  1. Dial 833-930-3542
  2. Providers will need to “Select option 1 to indicate that you are the individual delivering care.”
  3. Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
  4. Select Program Member from list
  5. Select either start new, modify, or end
  6. If needed follow prompts to correct and resubmit entries

04.
Participant/Authorized Representative will

  1. Dial 833-930-3542
  2. Members will need to “Select option 2 to indicate that you are the individual receiving care.”
  3. Verify identity by entering Last 4 digits of SSN and
  4. Select Provider from list
  5. Follow prompts to review and approve or reject any submitted

Log in

Select the system your program uses to go to the login page.

Time4Care™

Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care

Download in App Store Download in Google Play
MyAccount

Our complete web app that puts everything you need as a self-director (or case manager, or caregiver!) right at your fingertips.

PPL Connect

If you’re looking to hire a caregiver, PPL Connect lets you search people available to interview in your area.

If you’re a caregiver; sign up, highlight your unique capabilities, and get ready to interview!

Contact Information