OHIO
Ohio Department of Aging
PASSPORT program
PROGRAMS FOR
Aging (Adult)
IMPORTANT PROGRAM NOTICES
The ability for participants to grant GPS consent is now available. Please check your email for instructions. You may also contact your dedicated PPL Customer Service team for assistance.
Overview
This program helps people with conditions related to aging who have difficulty with three or more of the following: taking care of themselves, understanding and expressing themselves using words, learning, decision-making, being able to live without help, and moving around.
PASSPORT Consumer Directed Service Options
If you qualify, you will be able to:
Participants can
Find, hire, manage, and dismiss your careworkers.
Use BetterOnline to review your budget and approved services.
Use BetterOnline to monitor your careworker’s hours and spending.
Use BetterOnline to review, approve, and submit your careworker’s timesheets.
Services include
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
How to get started
Are you wondering if self-direction is right for you or your loved one?
BetterOnline™
Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.
Log in
Fill out, approve, and submit timesheets, complete enrollment paperwork, and run reports.
Program Documents
FILTER DOCUMENTS
BetterOnline™
GPSConsentGuideBOL NEW ODA PASSPORT BetterOnline Web Portal Instructions Participants ODA PASSPORT BetterOnline Web Portal Instructions ProviderTime4Care™
GPS Consent guide T4C NEW OH Time4Care Quick Guide (All – V3) Time4care™ Download It AnywherePayroll Documents
2025 Passport Timesheet (2025 ONLY) Guide to Telephony NEW Information Change Form NEW OH PASSPORT Pay Schedule 2025 OH PASSPORT Pay Schedule 2026 NEW Overtime Guidelines NEW Payroll Deposit Update oh-oda-NONpassport timesheet-updateReferral & Enrollment Process
IRS Form W-4 IRS Form W-4 (Spanish) USCIS Form I-9 USCIS Form I-9 Instructions USCIS Form I-9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I-9, Spanish (FOR REFERENCE ONLY) What to Expect OH PASSPORTProcedures & Information
Difficulty Of Care Exclusion How to Transfer Between Programs ODA PASSPORT ADP Debit Card FAQ ODA PASSPORT Workers Compensation Reference Guide ODA Task Detail Sheet For C HCAS And CD PCS Services OH Form IT-4 PPL Ohio Passport Who to Contact Sheet (1) Sandata Notice Tax Exemptions Verification of Employment InstructionsContact Information
Customer Service / General Questions:
1-866-912-2986
Customer Service Email:
pplodapassport-cs@pplfirst.com
For Work Related Injuries:
1-800-804-9382