OHIO

Ohio Department of Aging

PASSPORT Waiver – Self-Directed Services

PROGRAMS FOR

A

Aging (Adult)

IMPORTANT PROGRAM NOTICES

You may have heard that Ohio has issued a Statewide New Provider Moratorium. This means Ohio Medicaid is not adding any new providers, including waiver service agencies.

However, you can still hire new self-directed caregivers. Caregivers must be enrolled with PPL or Medicaid to be hired.

To qualify as a potential caregiver, a person must be either:

  1. Enrolled with Ohio Medicaid and eligible to render the applicable self-directed service: personal care aide, home care attendant, waiver nurse or Choices home care attendant or
  2. Eligible to render self-directed services through Public Partnerships Limited (PPL).

Existing Ohio Medicaid providers can be hired as self-directed caregivers, even if they are not currently employed in self-direction. Ohio Medicaid providers can also add new services to their agreements.

Once you identify a new caregiver, please ask your care manager to send a referral to PPL. They will verify the caregiver is enrolled and eligible for hire. Please talk to your care manager if you need to hire a new caregiver or to explore options to ensure your service needs can be met.

Overview

This program helps people with conditions related to aging who have difficulty with three or more of the following: taking care of themselves, understanding and expressing themselves using words, learning, decision-making, being able to live without help, and moving around.  

Eligibility information

PASSPORT Consumer Directed Service Options

If you qualify, you will be able to: 

Participants can 

Find, hire, manage, and dismiss your careworkers.

Use BetterOnline to review your budget and approved services.

Use BetterOnline to monitor your careworker’s hours and spending.

Use BetterOnline to review, approve, and submit your careworker’s timesheets.

Services include

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

How to get started

Are you wondering if self-direction is right for you or your loved one?

Take the questionnaire

Time4Care™

Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices. Learn more here.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features

Documentation

Instant timesheet approval

Works right in the MyAccount/BetterOnline portal

BetterOnline™

Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.

Log in

BetterOnline™

Fill out, approve, and submit timesheets, complete enrollment paperwork, and run reports. 

Program Documents

FILTER DOCUMENTS

Payroll Documents

Guide to Telephony Information Change Form OH PASSPORT Weekly Pay Schedule – Effective 4.01.26 NEW Overtime Guidelines Paper Timesheet (Expires 4/1/26) Passport Pay Stub QRG NEW Payroll Deposit Update Weekly Timesheet NEW oh-oda-NONpassport timesheet-update

Referral & Enrollment Process

IRS Form W-4 IRS Form W-4 (Spanish) USCIS Form I-9 USCIS Form I-9 Instructions USCIS Form I-9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I-9, Spanish (FOR REFERENCE ONLY) What to Expect OH PASSPORT

BetterOnline™

GPSConsentGuideBOL ODA PASSPORT BetterOnline Web Portal Instructions Participants ODA PASSPORT BetterOnline Web Portal Instructions Provider

Time4Care™

GPS Consent Guide Time4Care OH Time4Care Quick Guide (All – V3) Time4care™ Download It Anywhere

Procedures & Information

Difficulty Of Care Exclusion ODA PASSPORT ADP Debit Card FAQ ODA PASSPORT Workers Compensation Reference Guide ODA Task Detail Sheet For C HCAS And CD PCS Services OH Form IT-4 PPL Ohio Passport Who to Contact Sheet (1) Sandata Notice Tax Exemptions Verification of Employment Instructions

Contact Information

Customer Service / General Questions:
1-833-202-6174

Customer Service Email: 
pplodapassport-cs@pplfirst.com

For Work Related Injuries: 
1-800-804-9382