Ohio Department of Aging

PASSPORT program



Aging (Adult)



This program helps people with conditions related to aging who have difficulty with three or more of the following: taking care of themselves, understanding and expressing themselves using words, learning, decision-making, being able to live without help, and moving around.  

Eligibility information

PASSPORT Consumer Directed Service Options

If you qualify, you will be able to: 

Participants can 

Find, hire, manage, and dismiss your careworkers.

Use BetterOnline to review your budget and approved services.

Use BetterOnline to monitor your careworker’s hours and spending.

Use BetterOnline to review, approve, and submit your careworker’s timesheets.

Services include

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

How to get started

Take the questionnaire


Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.

Log in


Fill out, approve, and submit timesheets, complete enrollment paperwork, and run reports. 

Contact Information