VIRGINIA

Virginia Cardinal Care Program

UnitedHealthcare Community Plan

PROGRAMS FOR

A

Aging (Adult)

PD

Physical Disability (Adult)

PD

Physical Disability (18 and under)

IMPORTANT PROGRAM NOTICES

PPL will be mailing W-2s to the address we have on file as of December 27, 2024. Please update your mailing address with us if you have moved. To update your address, please login to MyAccount and update your address in the ‘My Details’ tile.

W-2s will also be available in MyAccount by 01/31/2025.

DMAS received approval to extend some of the current processes for paying legally responsible individuals (LRI)s. This delay will support families while changes to the program rules are being discussed in the General Assembly. The only changes that will go into effect on March 1, 2024, are those which have costs. DMAS will implement the following on March 1, 2024:

  1. LRI payments will be limited to 40 hours per week. LRIs are permitted to find other caregivers for the additional hours approved in the plan of care.
  2. Respite will not be available when there is a paid LRI.
    All other rules will be delayed until a decision has been made by the General Assembly. Directions from the General Assembly will go into effect after they are federally approved. More information about these changes will be posted on the DMAS website.

Effective September 1, 2024, attendants who provide personal care or respite services are limited to working up to 16 hours per day to ensure the health and safety of the Medicaid members. If the member needs more than 16 hours per day of personal care or respite services, the Employer of Record (EOR) may choose another attendant to work the remaining hours. As a reminder, the personal care attendant should only be working the hours identified in the plan of care.

As an attendant in the Consumer-Directed Services Program, unemployment taxes are paid by your fiscal employer agent (F/EA) on behalf of your Consumer-Directed Employer to the Virginia Employment Commission (VEC). Should an attendant meet the rules set by the VEC, you may be eligible to apply for unemployment.

Questions? Feel free to visit the VEC website for more information at https://www.vec.virginia.gov/unemployed. They can also be reached at 866-832-2363; 8:00am to 5:00pm, Monday – Friday. As a gentle reminder, Public Partnerships, LLC (PPL) is your F/EA; your employer is the Employer of Record (EOR) for whom you work.

WHAT’S NEW

  • A Message from the Department of Medical Assistance Services (DMAS)
  • Virginia Sick Leave Information and Frequently Asked Question
  • MyAccount web portal: this system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider.
  • Learn About MyAccount
  • MyAccount User Guides and Frequently Asked Questions
  • Payroll Schedule A
  • Payroll Schedule B
  • Time4Care
  • Try Public Partnerships’ NEW Online Enrollment for Consumers and Providers!

Overview

This program helps people who are aging and/or living with intellectual/physical disabilities who may have difficulty with three or more of the following: self-care, understanding and expressing themselves using words, learning, decision-making,being able to live without help, and moving around.

If you qualify, you will be able to: 

Participants can 

Select services and support to meet your needs.

Find, hire, manage, and dismiss your careworkers.

Use MyAccount to review your budget and approved services.

Use MyAccount to monitor your careworker’s hours and spending.

Use MyAccount or Time4Care to review, approve, and submit your careworker’s timesheets.

Services include

Payroll – We process payroll for your careworker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

How to get started

Are you wondering if self-direction is right for you or your loved one?

Take the questionnaire

Time4Care™

Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features

Documentation

Instant timesheet approval

Works right in the MyAccount/BetterOnline portal

MyAccount

MyAccount has everything you need to make sure your self-direction journey is a success. Designed for participants and caregivers, it lets you complete and check all required paperwork, timesheets, budgets and spending, with a focus on making the enrollment process easy.

It’ll make smooth sailing of any choppy waters you encounter while you’re getting set up, giving you the answers and forms you need, right when you need them.

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.

Download on App Store Download on Google Play

Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:

EVV and Time4Care FAQ Time4Care Quick Guide

Telephone Option for EVV

If your care worker doesn’t have access to a smart phone or tablet, they can use your landline phone to clock in and out. To use this option, your phone number must first be registered with Customer Service. If you try to use the system from a phone that is not registered, it won’t work.  Here are the steps to follow: 

01. 
Phone Line Registration

Before using the phone to manage your care workers time (or to log time, if you are a care worker), first call customer service to register your landline phone.  

Customer service can be reached at:833-549-5672

02.
Submitting and Approving Shifts

To submit a shift as a care worker, or approve/reject a shift as a program participant, call:  833-204-9047 

03.
Your care worker will

  1. Call833-204-9047
  2. Enter the last four digits of their social security number, and their date of birth. 
  3. Select the program participant (your name) from the list. 
  4. Follow prompts to start a new shift, or modify or end an existing shift. 
  5. If needed, follow prompts to correct and resubmit entries. 

04.
Participant/Authorized Representative will

  1. Dial 833-204-9047
  2. Verify your identity by entering last four digits of your social security number and your date of birth. 
  3. Select your care worker from the list. 
  4. Follow the prompts to review, approve, or reject submitted shifts. 

Log in

Select the system your program uses to go to the login page.

Time4Care™

Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care

Download on App Store Download on Google Play
MyAccount

Our complete web app that puts everything you need as a self-director (or case manager, or caregiver!) right at your fingertips.

Program Documents

FILTER DOCUMENTS

Procedures & Information

Attendant Change Of Address Form Attendant Change Of Information Form Attendant Payment Change Form Attendant Payment Change Form Instructions Attendant Self Service Options CD Services COVID-19 Fact Sheet CD Services Personal Care COVID-19 Fact Sheet Consumer Directed Services Overtime And Live-In Exemption FAQ DMAS Letter To EORs Attendants  EVV IVR Instructions For Member And Attendant Employer Consumer Self Service Options Go Green Pay Stubs FAQ How To Download Time4care On Your Mobile Phone Norfolk Vaccine Community Flyer Final – April 2021 United Healthcare Community Plan Faqs VA 30 Day Rule FAQ NEW VA COVID 19 Vaccine Message March 2021 VA Cardinal Care MyAccount Participant Guide Addendum VA UHC How to Report Fraud, Waste and Abuse Virginia Attendant FAQ Virginia Cardinal Care Customer Service Quick Facts Virginia Consumer Employer FAQ Virginia Overtime FAQ

Payroll Documents

FIPS Codes IRS Form W-4 IRS Form W-4 (Spanish) VA Cardinal Care Pay Schedule A – Central VA _ Tidewater 2025 NEW VA Cardinal Care Pay Schedule A 2023 Central VA & Tidewater VA Cardinal Care Pay Schedule A Central VA Tidewater 2024 VA Cardinal Care Pay Schedule B – Northern VA_ Piedmont _ Southwest 2025 NEW VA Cardinal Care Pay Schedule B 2023 Northern VA, Piedmont & Southwest VA Cardinal Care Pay Schedule B Northern VA Piedmont Southwest 2024 VA VDHS Pay Schedule 2025 NEW

Referral & Enrollment Process

2678 Employer Form Instructions Application For Tax Exemptions Instructions Attendant Application For Tax Exemption Form Authorized Representative Signatory Form Instructions Consumer Contact Information Change Form Difficulty Of Care Employee Application Difficulty Of Care Exclusion Information Difficulty Of Care Instructions Employer Of Record Contact Info Change Form Guide To An Existing EIN Notice Of Discontinued Employment Notice Of Discontinued Employment Instructions SS4 Employer Form Instructions USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 Instructions VA Cardinal Care Complaint Form VA-4 Attendant Tax Withholding Form VA-4 Attendant Tax Withholding Form Instructions Virginia Criminal History Record Name Search Request Form (SP 167) Virginia Criminal History Record Name Search Request Instructions Virginia DSS CPS Central Registry Release Form Virginia DSS CPS Central Registry Release Form Instructions W-4 Attendant Federal Tax Withholding Form Instructions

Trainings & How to Guides

Checklist To Complete The I-9 Form

Time4Care™

EVV Attendant FAQs EVV Attendant FAQs, Spanish EVV Attendant Overview EVV Attendant Overview, Spanish EVV Attendant Usage Feature EVV Member FAQs EVV Member FAQs, Spanish EVV Member Overview EVV Member Overview, Spanish EVV Member Usage Feature How to Download See the presentation for MCO/Service Facilitators here! Time4Care Quick Guide Time4Care User Guide VA Paid Sick Leave FAQs VA Paid Sick Leave One-Page Information Sheet VA Sick Time Consumer/Attendant Training Material

MyAccount

Participant FAQs Participant user guide Provider/Attendant/Care/Support Worker user guide Service Facilitator/Case Manager FAQs Service Facilitator/Case Manager user guide Spanish Participant user guide  Spanish Provider/Attendant/Care/Support Worker user guide

Click the button to access Service Facilitator/Case Manager Documents

Service Facilitator/Case Manager Documents

Contact Information

Customer Service / General Questions:
1-833-549-5672

TTY: 800-360-5899

Customer Service Email: 
pplVA@pplfirst.com