CDPAP Consumers and PAs Speak Out on ‘Real World Experience” in Transitioning to PPL in Newest Testimonial Video
By PPL on May 27, 2025
More than $752 million in payments issued to date to 205,000 individual PAs
PPL shared recent ‘Myths and Facts’ explainer to set the record straight
LATHAM, NY, May 27, 2025 — Public Partnerships LLC (PPL), the nation’s leading provider of financial management services to Medicaid self-directed care programs and the statewide fiscal intermediary for New York’s Consumer Directed Personal Assistance Program (CDPAP), today shared a new video that highlights consumers and personal assistants (PAs) speaking about their ‘real world’ experiences in working with PPL and its CDPAP facilitators.
- Islam M., a PA working with CDPAP Facilitator AHS Eldercare, shared his experience with the transition. “PPL is very good… and I’m very happy with this service.”
- Jacqueline M, a PA also working with CDPAP Facilitator AHS Eldercare, said “PPL was quite helpful, quick and efficient.” She went on to say that the PPL representative who supported her was “very experienced and cordial” and that she was very happy with the pay increase that she received with PPL.
- Another PA, Karin S., was pleased with PPL’s system and tools. “A big difference between my former agency and PPL is actually the login [process]. It’s much easier to clock in.”
Last Friday, the company announced that it had completed payroll for 205,000 personal assistants (PAs) and issued $752 million in gross payroll to date.
“We continue to see significant progress as more consumers and PAs transition to PPL each week, and more PAs are submitting time and are receiving payments,” said a PPL spokesperson. “This new video highlights PAs experience working with PPL and our network of CDPAP facilitators and directly addresses how our staff, support, and tools improve the integrity of this vital program.”
To address recent misinformation, PPL also recently created a new Myths vs. Facts explainer highlighting key facts regarding the CDPAP transition.
PPL offers a range of resources to help address any questions consumers or personal assistants may have about the process. The company has a comprehensive Resources page with videos and how-to guides on topics such as understanding PPL’s systems, timekeeping, payroll & payment, and benefits and HR.
The company’s support staff is available six days per week supporting consumers and PAs to complete registration, accurately submit and approve time, and access training and resources. Besides its call center, which has nine dedicated language lines available, PPL offers in-office appointments, holds webinars for consumers and PAs multiple days per week, and has 45 facilitator partners to assist stakeholders.
PPL’s Time4Care app enables personal assistants to log their time via mobile device or computer. Time4Care is available in 11 languages and was purposely designed for consumers and personal assistants in self-directed care programs. PAs and consumers can also use PPL’s EVV Telephony system to enter and approve time.
Consumers and PAs can visit pplfirst.com/cdpap to log into their PPL@Home account to check the status of their registration, access program resources, or view frequently asked questions. PPL’s customer service center is also available at 1-833-247-5346 or by email at nycdpap@pplfirst.com.
About PPL
PPL supports consumers and caregivers across 50 self-direction programs in 20 states. The company has served its communities for 25 years and is wholly focused on consumer direction programs that help people have more control over their care and enable them to remain in their homes and communities. PPL has more than 3,000 team members that are dedicated to serving Medicaid and social services programs. The company’s headquarters are in Latham, New York with offices throughout the United States. To learn more about PPL, please visit pplfirst.com.
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