CDPAP Update: PPL Has Issued Payments to 205,000 CDPAP Caregivers, Now in Second Month of Statewide Payroll
By PPL on May 23, 2025
~186,000 PAs were paid in seventh week of statewide payroll
More than $752 million in payments issued to date to 205,000 individual PAs
PPL shares new ‘Myths and Facts’ explainer to set the record straight
ALBANY, NY, May 23, 2025 — Public Partnerships LLC (PPL), the nation’s leading provider of financial management services to Medicaid self-directed care programs and the statewide fiscal intermediary for New York’s Consumer Directed Personal Assistance Program (CDPAP), today announced that it has completed payroll for 205,000 personal assistants (PAs) and has issued $752 million in gross payroll to date. More than 186,000 CDPAP caregivers, were issued payment in the seventh pay period of the statewide transition.
PPL accepts time entries in numerous formats, including through its Time4Care mobile app, telephony system, paper timesheets, and PPL@Home online system.
For the payroll cycle, all time entries are due to PPL on Saturdays at 11:59 pm ET for payment the following Thursday.
“This week represents a significant milestone as we have now successfully paid more than 200,000 PAs in the CDPAP program, which includes approximately 98% of all PAs onboarded with PPL,” said a PPL spokesperson. “Our progress remains consistent with what we’ve seen in consumer-direction programs across the country, where often a small percentage of PAs do not submit timesheets routinely as they are set up to provide back-up support services. We continue to work diligently to support all consumers and PAs who wish to continue in the CDPAP program with PPL.”
To address recent misinformation, PPL has created a new Myths vs. Facts explainer highlighting key facts regarding the CDPAP transition.
PPL offers a range of resources to help address any questions consumers or personal assistants may have about the process. The company has a comprehensive Resources page with videos and how-to guides on topics such as understanding PPL’s systems, timekeeping, payroll & payment, and benefits and HR.
The company’s support staff is available six days per week supporting consumers and PAs to complete registration, accurately submit and approve time, and access training and resources. Besides its call center, which has nine dedicated language lines available, PPL offers in-office appointments, holds webinars for consumers and PAs multiple days per week, and has 45 facilitator partners to assist stakeholders.
PPL’s Time4Care app enables personal assistants to log their time via mobile device or computer. Time4Care is available in 11 languages and was purposely designed for consumers and personal assistants in self-directed care programs. PAs and consumers can also use PPL’s EVV Telephony system to enter and approve time.
Consumers and PAs can visit pplfirst.com/cdpap to log into their PPL@Home account to check the status of their registration, access program resources, or view frequently asked questions. PPL’s customer service center is also available at 1-833-247-5346 or by email at nycdpap@pplfirst.com.
About PPL
PPL supports consumers and caregivers across 50 self-direction programs in 20 states. The company has served its communities for 25 years and is wholly focused on consumer direction programs that help people have more control over their care and enable them to remain in their homes and communities. PPL has more than 3,000 team members that are dedicated to serving Medicaid and social services programs. The company’s headquarters are in Latham, New York with offices throughout the United States. To learn more about PPL, please visit pplfirst.com.
Media Contact: