CDPAP Update: PPL Issues Payments to 165,000 CDPAP Caregivers in Fourth Week of Statewide Payroll
By PPL on May 2, 2025
~165,000 PAs submitted timesheets, and ~165,000 PAs were paid in fourth week of statewide payroll
More than $395 million in payments issued to date
PPL continues to make resources available to assist CDPAP consumers and personal assistants including a Resources page, daily training and webinars, and in-office appointments
ALBANY, NY, May 2, 2025 — Public Partnerships LLC (PPL), the nation’s leading provider of financial management services to Medicaid self-directed care programs and the statewide fiscal intermediary for New York’s Consumer Directed Personal Assistance Program (CDPAP), today announced that just over 165,000 CDPAP caregivers, also known as personal assistants (PAs) in CDPAP, submitted timecards and were issued payment during the fourth pay period of the statewide transition. About 80% of the PAs registered with PPL submitted timesheets for payment in this week’s payroll. PPL accepts timesheets in numerous formats including through its mobile app, Time4Care, through a telephony system, and through paper timesheet processing.
For the payroll cycle, all time entries are due to PPL on Saturdays at 11:59 pm ET for payment the following Thursday. To date, PPL has completed payroll for 172,000 Personal Assistants and has issued $395 million in gross payroll.
“While there remain temporary options to be paid by other fiscal intermediaries, each week we are seeing an increasing number of PAs submit timesheets to PPL,” said a PPL spokesperson. “We continue to focus on helping PAs get registered and providing education and support on timekeeping and other service needs.”
As the new statewide payroll system moves forward, PPL continues to ensure that all timesheets and payments are completed in accordance with CDPAP consumer service authorizations and program rules, as per State and Federal guidelines.
For example, PPL must review necessary documentation to validate that a PA is eligible to work both in the CDPAP program and in the U.S. before a PA can be paid. If a PA submits a timesheet without first completing their registration and submitting necessary documentation, such as I-9 documents, PPL reaches out to them and supports the PA in completing those requirements.
“The CDPAP reforms, including consolidation of more than 600 fiscal intermediaries to a single accountable entity was necessary due to insufficient program integrity practices leading to documented cases of fraud, waste, and abuse, including a $68 million fraud indictment involving former CDPAP FIs,” PPL spokesperson added. “While change can be difficult, it is necessary to protect the program and ensure that Medicaid funds are directed to servicing individuals that need care. We are committed to supporting consumers and PAs and to helping to sustain CDPAP for people who receive and deliver this essential care.”
PPL offers a range of resources to help address any questions consumers or personal assistants may have about the process. The company recently launched a new comprehensive Resources page with videos and how-to guides on topics such as understanding PPL’s systems, timekeeping, payroll & payment, and benefits and HR.
The company also has more than 2,000 customer support staff working daily to help consumers and personal assistants complete registration, accurately submit and approve time, and access training and resources. Besides its call center, which is open six days a week and has nine dedicated language lines available, PPL offers in-office appointments, holds daily webinars and information sessions, and has 45 facilitator partners to assist stakeholders.
PPL’s Time4Care app enables personal assistants to log their time via mobile device or computer. Time4Care is available in 11 languages and was purposely designed for consumers and personal assistants in self-directed care programs. PAs and consumers can also use PPL’s EVV Telephony system to enter and approve time.
Consumers and PAs can visit pplfirst.com/cdpap to log into their PPL@Home account to check the status of their registration, access program resources, or view frequently asked questions. PPL’s customer service center is also available at 1-833-247-5346 or by email at nycdpap@pplfirst.com.
About PPL
PPL supports consumers and caregivers across 50 self-direction programs in 20 states. The company has served its communities for 25 years and is wholly focused on consumer direction programs that help people have more control over their care and enable them to remain in their homes and communities. PPL has more than 3,000 team members that are dedicated to serving Medicaid and social services programs. The company’s headquarters are in Latham, New York with offices throughout the United States. To learn more about PPL, please visit pplfirst.com.
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