CDPAP Update: PPL Issues Payments to 189,000 CDPAP Caregivers, Now in Second Month of Statewide Payroll

~175,000 PAs submitted timesheets by weekly deadline and ~175,000 PAs were paid in fifth week of statewide payroll representing payment of >99% of all timesheets submitted on time

More than $490 million in payments issued to date to 189,000 individual PAs

PPL sets the record straight on misrepresentations from opposition groups on the full scope of the CDPAP transition and payments; addresses harmful rhetoric aimed at PPL staff

ALBANY, NY, May 9, 2025 — Public Partnerships LLC (PPL), the nation’s leading provider of financial management services to Medicaid self-directed care programs and the statewide fiscal intermediary for New York’s Consumer Directed Personal Assistance Program (CDPAP), today announced that just over 175,000 CDPAP caregivers, also known as personal assistants (PAs) in CDPAP, submitted timecards and were issued payment in the fifth pay period of the statewide transition. Almost 90% of the PAs registered with PPL submitted timesheets and received payment in this week’s payroll and 95% of registered PAs have now received a paycheck to date.

PPL accepts timesheets in numerous formats including, through its mobile app Time4Care, through a telephony system, through paper timesheet processing, and via its online PPL@Home system.

For the payroll cycle, all time entries are due to PPL on Saturdays at 11:59 pm ET for payment the following Thursday. To date, PPL has completed payroll for 189,000 Personal Assistants and has issued $490 million in gross payroll.

As the new statewide payroll system moves forward, PPL continues to ensure that all timesheets and payments are completed in accordance with CDPAP consumer service authorizations and program rules, as per State and Federal guidelines.

“Our team is focused on ensuring PAs are paid for services they provide to consumers in line with state and federal guidelines, including validating PAs’ work documentation and adherence to service authorizations, to protect the program integrity of CDPAP,” said a PPL spokesperson. “While Medicaid rules and other requirements were not always followed in the past, PPL’s accountable approach will only serve to strengthen and sustain the program for the future.”

Special interest groups associated with a very small subset of the CDPAP community have recently issued informal surveys that vastly misrepresent the status of the CDPAP transition. The number of respondents to these surveys account for less than 1 percent of the CDPAP population and survey questions are heavily biased. In fact, the surveys are both unsound statistically and have leading questions, meant to unduly influence the responses. The facts are:

More than 99% of PAs who were fully registered and submitted timesheets on time were also paid on time.

There remains an option until June 6 for PAs to be paid by either PPL or their former fiscal intermediary (FI). Not all PAs who were previously counted in the CDPAP population are submitting timesheets to PPL at this time.

PPL has a dedicated team focused on supporting, educating, and resolving consumer and PA escalations. Since the initial transition, the total escalations in the program represents ~1.5% of the CDPAP population.

Maryanne S., a PA in the program, shared that she hasn’t had any issues with payment. “PPL has been very diligent (in ensuring that) every week, the deposit is here in my account.”

PPL offers a range of resources to help address any questions consumers or personal assistants may have about the process. The company has a comprehensive Resources page with videos and how-to guides on topics such as understanding PPL’s systems, timekeeping, payroll & payment, and benefits and HR.

The company also has more than 2,000 support staff working daily to help consumers and PAs complete registration, accurately submit and approve time, and access training and resources. Besides its call center, which is open six days a week and has nine dedicated language lines available, PPL offers in-office appointments, holds daily webinars and information sessions, and has 45 facilitator partners to assist stakeholders.

PPL’s Time4Care app enables personal assistants to log their time via mobile device or computer. Time4Care is available in 11 languages and was purposely designed for consumers and personal assistants in self-directed care programs. PAs and consumers can also use PPL’s EVV Telephony system to enter and approve time.

Consumers and PAs can visit pplfirst.com/cdpap to log into their PPL@Home account to check the status of their registration, access program resources, or view frequently asked questions. PPL’s customer service center is also available at 1-833-247-5346 or by email at nycdpap@pplfirst.com.

About PPL

PPL supports consumers and caregivers across 50 self-direction programs in 20 states. The company has served its communities for 25 years and is wholly focused on consumer direction programs that help people have more control over their care and enable them to remain in their homes and communities. PPL has more than 3,000 team members that are dedicated to serving Medicaid and social services programs. The company’s headquarters are in Latham, New York with offices throughout the United States. To learn more about PPL, please visit pplfirst.com.

Media Contact: media@pplfirst.com