CDPAP Update: PPL Issues Payments to 155,000 CDPAP Caregivers in Third Week of Statewide Payroll        

By PPL on April 25, 2025

More than $240 million in payments issued so far in April

PPL launches new Resources page to further assist CDPAP consumers and personal assistants with registration, payroll and compliance with service authorization and program rules

ALBANY, NY, April 25, 2025 — Public Partnerships LLC (PPL), the nation’s leading provider of financial management services to Medicaid self-directed care programs and the statewide fiscal intermediary for New York’s Consumer Directed Personal Assistance Program (CDPAP), today announced that 155,000 CDPAP caregivers, also known as personal assistants (PAs) in CDPAP, submitted timecards and were issued payment during the third pay period of the statewide transition.

For the normal payroll cycle, all time entries – including paper timesheets – are due to PPL on Saturdays at 11:59 pm ET for payment the following Thursday.

As the new statewide payroll system moves forward, PPL continues to ensure that all timesheets and payments are completed in accordance with CDPAP consumer service authorizations and program rules, as per State and Federal Medicaid guidelines.

“For 25 years, PPL has worked to expand access to self-directed care and strengthen these programs for the people they serve,” said PPL President Maria Perrin. “As we mark our third statewide payroll, we remain focused on ensuring consumers continue to receive care, personal assistants are paid on time, and payments follow program rules to protect the integrity and sustainability of the program.”

PPL also continues to develop new resources to help address any questions consumers or personal assistants may have about the process. The company launched a new comprehensive Resources page with videos and how-to guides on topics such as:

  • Understanding PPL’s Systems with videos on how consumers, designated representatives, and personal assistants can register and manage time using the company’s online systems on a computer or mobile device. Guides are also available in multiple languages.
  • Timekeeping, featuring step-by-step guides for PPL’s electronic visit verification (EVV)-compliant Time4Care™ app along with video tutorials on how to clock in or out, edit entries and approve time. The best practices of timekeeping are also highlighted.
  • Payroll and Payment, detailing the payroll schedule and process as well as how to fix common problems. 
  • Benefits and HR, highlighting the benefit options available to full-time and part-time caregivers as well as frequently asked questions.

PPL has more than 2,000 customer support staff working daily to help consumers and personal assistants complete registration, accurately submit and approve time, and access training and resources. Besides its call center, which is open six days a week and has nine dedicated language lines available, PPL offers in-office appointments, holds daily webinars and information sessions, and has 45 facilitator partners to assist stakeholders.

PPL’s Time4Care app enables personal assistants to log their time via mobile device or computer. Time4Care is available in 11 languages and was purposely designed for consumers and personal assistants in self-directed care programs. PAs and consumers can also use PPL’s EVV Telephony system to enter and approve time.

Consumers and PAs can visit pplfirst.com/cdpap to log into their PPL@Home account to check the status of their registration, access program resources, or view frequently asked questions. PPL’s customer service center is also available at 1-833-247-5346 or by email at nycdpap@pplfirst.com.  

About PPL

PPL supports consumers and caregivers across 50 self-direction programs in 20 states. The company has served its communities for 25 years and is wholly focused on consumer direction programs that help people have more control over their care and enable them to remain in their homes and communities. PPL has more than 3,000 team members that are dedicated to serving Medicaid and social services programs. The company’s headquarters are in Latham, New York with offices throughout the United States. To learn more about PPL, please visit pplfirst.com.

Media Contact:

Lacey Hautzinger
214-735-7964
Lhautzinger@pplfirst.com