CALIFORNIA

Self-Determination Program

California Self-Determination Program

PROGRAMS FOR

Developmental Disabilities (Adult, 18 and under)

PPL@Home Web Portal Is Live

Your new member portal is now available. Instructions and invitations to register and log in were sent by email. MyAccount is now closed and cannot be used. Training videos and guides are available here.

For Participants:

We are vendored with all 21 California Regional Centers!
Our Vendor Numbers: PY3229 (bill payer) and PY3230 (sole employer).

Contact our team for more information:

Customer Service Hours:
8 am – 5 pm PST

Phone: 844-902-6665
Email: pplcalifornia@pplfirst.com

Are you ready to enroll? Click below for a consultation or enrollment appointment.

Book Now

Did you know we’re hosting office hours for all of your questions?

Links to Sign Up

Info About Office Hours

What is self-directed care?
When you enroll in the CA self-determination program (SDP), you choose who provides your support, and control other aspects of your care. You can hire a family member, friend, or another worker of your choosing. If a family member is already helping you, they can probably get paid. You become the employer of your worker, and also decide how to spend the money you receive from the program. We think it’s a better option for almost everyone over traditional home care agencies.

Why choose self-directed care?
There is a lot of flexibility and choice with self-directed care. Check out an in-depth conversation on one person’s perspective of SDP, click here!

What does PPL do?
In California, participants in self-determination care programs are required to use a financial management services (FMS) company such as ours. We assist with many aspects of your self-determination journey.

Process to Enroll in English

Proceso de Inscripción en Español

SDP Network

The SDP Network connects Self-Determining Californians with independent facilitators and other service providers. With this system, users can either join the network as a provider or can search for a provider that fits their needs.

Check out the SDP Network, click here.

You can:

Select services and support to meet your needs.

Decide how much to pay for services, and negotiate within your budget.

Work with an independent facilitator to develop a person-centered plan and spending plan.

Find, hire, manage, and dismiss your workers.

Use PPL@Home to review your budget and approved services.

Use PPL@Home to monitor your worker’s hours and spending.

Use Time4Care to review, approve, and submit your worker’s timesheets.

Services include

Payroll – We process payroll for your worker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Monthly budget management – We help you keep your spending on track. 

Enrollment support – We help you and your worker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

Monthly reports – With our monthly reports, you’ll always have a clear picture of the services you’ve received. 

Frequently Asked Questions (FAQs)

Click here for FAQ

How to Submit a Complaint

We recommend contacting your Support Broker first. If your Support Broker is not available, you can contact PPL using any of the options below.

Phone (Customer Service)
800-256-2913
TTY: 1-800-360-5899

Email
CAOPSManagement@pplfirst.com

Online
Submit the Online Grievance Form

Mail
PPL
3111 Camino Del Rio North
San Diego, CA 92018

Fax
833-571-4908

Log in

Time4Care™

Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care or watch our training videos here.

Download on App Store Download on Google Play

PPL@Home

View your enrollment status and authorizations, manage invoices, timesheets, and more. Designed with easy navigation, so everything you need is right where you expect it.

Training videos and guides are available here.

Time4Care™

Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices. Learn more here.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features

Documentation

Instant timesheet approval

Works on your mobile device

PPL@Home

Your new member portal, PPL@Home, makes it easier to view your enrollment status and authorizations, manage invoices, timesheets, and more. As of July 1, PPL@Home replaces MyAccount. Training videos and guides are available here.

For Regional Centers & Independent Facilitators:

We’re here to partner with Regional Centers and Independent Facilitators
We are vendored with all 21 regional centers in California and have no wait-list! We support you and the participants you guide in getting enrolled and throughout their time in SDP.

Check out our resources for RCs and IFs