PENNSYLVANIA
Pennsylvania Office of Long Term Living
PA OLTL Program
PROGRAMS FOR
Aging (Adult)
Physical Disability (Adult)
Chronically Ill (Adult)
Brain Injury (Adult)
Head and Spinal Cord Injuries (Adult)
IMPORTANT PROGRAM NOTICES
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WHAT’S NEW
- Coming soon!
PROGRAM BULLETINS
- Max Number of Hours Update
- Scheduling Support Service Workers to Work More Than 40 Hours per Week
- Developmental Programs Bulletin – FMS
- Developmental Programs Bulletin – Medical Assistance
- Claim and Service Documentation Guidance
- Claim and Service Documentation – Attachment 1
- Operation Procedures for Incidence Management
Overview
The Pennsylvania Office of Long Term Living (OLTL) program assists elderly people and adults with disabilities through the Attendant Care Act 150 program and these two Medicaid waivers:
Community HealthChoices Waiver
OBRA Waiver
Participants can
Work with your service coordinator to develop a care plan that meets your needs and goals and change your plan if your needs change.
Choose your Direct Care Worker (DCW).
Use BetterOnline to monitor your DCW’s hours and spending.
Use BetterOnline or Time4Care to review, approve, and submit your DCW’s timesheets.
Purchase approved goods and services, only available under Services My Way.
Manage your own DCW.
Services include
Payroll – We process payroll for your DCW using money from your budget/authorization.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Enrollment support – We help you and your DCW with enrollment and training through your enrollment specialist.
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
Service reports – With our reports you’ll always have a clear picture of the services you’ve received.
How to get started
Are you wondering if self-direction is right for you or your loved one?
Time4Care™
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.
Download on App Store Download on Google PlayHere are some things that will help you learn more about EVV and how to use the Time4Care mobile app:
EVV and Time4Care FAQ Time4Care Quick GuideBetterOnline™
Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.
Log in
Select the system to go to the login page.
Time4Care™
Log time and review, approve, and submit timesheets with ease.
Learn more about the benefits of Time4Care
Download on App Store Download on Google PlayFill out, approve, and submit timesheets, complete enrollment paperwork, and run reports
Program Documents
FILTER DOCUMENTS
Payroll Documents
Guide To Tax Exemptions Guide To Tax Exemptions, Spanish IRS Form W-4 IRS Form W-4 (Spanish) PA OLTL Pay Schedule A 2025 NEW PA OLTL Pay Schedule B 2025 NEW Payment Change Form Payment Change Form, SpanishTrainings & How to Guides
Lifting Techniques Presentation OLTL Participant Directed Models of Service: Overview for Service Coordinators Service Coordinator Web Portal How-to Guide Time4Care & BetterOnline Portal Tips NEW Workplace Safety Presentation Workplace Safety Safe Lifting And Body MechanicsProcedures & Information
2678 Form Instructions Announcement – EVV Compliance NEW Application For Difficulty Of Care Federal Income Tax Exclusion Application For Difficulty Of Care Federal Income Tax Exclusion, Spanish Application For Tax Exemptions Instructions Application Request Form Instructions CLE Address Phone Change Form CLE Address Phone Change Form Instructions CLE Agreement Instructions Checklist To Complete I-9 Form Common Law Employer and Participant Services Change Form DCW Change Of Information Form DCW Change Of Information Instructions DCW Info On Nonwithholding (Rev 419) Instructions DCW Local Services Tax Exempt Instructions DCW Pre Service Orientation Information DCW Requalification Letter DCW Requalification Packet DCW Separation Of Employment DCW Unique Identification Information DOC Instructions Designated Representative Form Direct Care Worker COVID 19 Essential Personnel Letter Employee’s Non-withholding Application Certificate (REV 419) 2022 Employer Confirmation Of Info Instructions Fair Labor Standards Act Live In Exemption Fair Labor Standards Act Live In Exemption, Spanish Form W 4 Instructions Glossary Of Terms How To Determine DCWs Maximum Wage IRS DOC Q&A For Caregivers Live In Exemption Training Local Services Tax Exemption Form New Direct Care Worker (DCW) Application Request Cover Letter New Direct Care Worker (DCW) Application Request Cover Letter, Spanish New Direct Care Worker (DCW) Application Request Form New Direct Care Worker (DCW) Application Request Form, Spanish New Employer Maximum Wage Sheet Office of Long-Term Living (OLTL) Mercer Rate and Wage Study PA Department of Health When to Seek Care PA OLTL – Participant Direction Workgroup Recommendation Ownership Chart NEW PA OLTL Guide For Participants With An Existing Employer Identification Number PA OLTL Pay Schedule A 2024 PA OLTL Pay Schedule B 2024 Payment Change Form Instructions Pharmacy Benefit Physician Panel Requirements Program Rule Reminders Qualified Worker Rate Change Form Qualified Worker Rate Change Form Instructions Qualified Worker Rate Change Form, Spanish Residency Certification Form (CLGS 32 6) Instructions Risk Management Resources Separation Of Employment Form Instructions State Police Check Instructions Tax Exemption Form Tax Exemption Form, Spanish Worker Compensation Policy Contact SheetReferral & Enrollment Process
CLE Orientation And Skills Training Handbook New Participant FMS Referral Form with Options Transfer New Participant Portal Referral Checklist USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 InstructionsTime4Care™
FAQ FAQ DCW Overview Overview DCW Quick Guide And How To Download Quick Guide And How To Download DCWBetterOnline™
Participant Web Portal GuideContact Information
Customer Service / General Questions:
1-877-908-1750
Customer Service Email:
cs-oltl@pplfirst.com