PENNSYLVANIA
Pennsylvania Office of Long Term Living
PA OLTL Program
PROGRAMS FOR
Aging (Adult)
Physical Disability (Adult)
Chronically Ill (Adult)
Brain Injury (Adult)
Head and Spinal Cord Injuries (Adult)
IMPORTANT PROGRAM NOTICES
Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
Beginning May 6th, 2024, please note the change in PPL OLTL Office hours. The new office hours are Monday – Friday 9am-7pm and Saturday 9am-1pm ET. Please contact us if you need assistance!
OLTL will be hosting the Quarterly Home and Community-Based Services (HCBS) Provider Call on Thursday, July 18, 2024, from 2:00 p.m. to 3:30 p.m. Please save the date for this informative call. A registration link for the July 18, 2024 HCBS Provider Call will follow. Remote captioning and remote streaming will be available during the call as well as an American Sign Language (ASL) interpreter.
During the call, there will be a presentation from Mercer providing an overview of the HCBS Rate and Wage Study. The Department of Human Services (DHS) contracts with Mercer Government Human Services Consulting for actuarial services, Medicaid policy and fiscal analysis, financial monitoring, and other technical support. Mercer provides similar consulting services to 33 states, offering nearly 40 years of government experience in support of Medicaid programs.
Mercer will evaluate the following services categories in this rate study: Adult Daily Living, Residential Habilitation, Personal Assistance (Agency and Participant-Directed), Structured Day Habilitation, and Employment and Training Services. Because this is an HCBS Provider Call, registration for the call will be limited to providers who are enrolled with DHS to provide any of these particular services to individuals. Participant-Directed Common-Law Employers are also encouraged to attend.
If you are not a provider of these services or are unable to attend the July 18, 2024 HCBS Provider Call, you are welcome to attend the July 2, 2024 Long-Term Services and Supports (LTSS) Subcommittee Meeting to hear from Mercer about the HCBS Rate and Wage Study and ask questions.
Everyone is welcome to submit questions about the HCBS Rate and Wage Study to OLTL in advance of the July 18, 2024 call by emailing RA-PWCHC@pa.gov. Questions received will be read during the call as time allows. Questions and Answers will be compiled into a Question and Answer document that will be available after the call.
If you have any questions about the call itself, please contact Kristi Mundis at kmundis@pa.gov and a response will be sent back to you.
A listserv has been established for ongoing updates on the CHC program. It is titled OLTL-COMMUNITY-HEALTHCHOICES, please visit the ListServ Archives page at http://listserv.dhs.pa.gov to update or register your email address.
Please share this with other members of your organization as appropriate. Also, it is imperative that you notify the Office of Long-Term Living for changes that would affect your provider file, such as addresses and telephone numbers. Mail to/pay to addresses, email addresses, and phone numbers may be updated electronically through ePEAP, which can be accessed through the PROMISe™ provider portal. For any other provider file changes please notify the Bureau of Fee for Service Programs Enrollment and Certification Section at 1-800-932-0939 Option # 1.
Overview
The Pennsylvania Office of Long Term Living (OLTL) program assists elderly people and adults with disabilities through the Attendant Care Act 150 program and these two Medicaid waivers:
Community HealthChoices Waiver
OBRA Waiver
Participants can
Work with your service coordinator to develop a care plan that meets your needs and goals and change your plan if your needs change.
Choose your Direct Care Worker (DCW).
Use BetterOnline to monitor your DCW’s hours and spending.
Use BetterOnline or Time4Care to review, approve, and submit your DCW’s timesheets.
Purchase approved goods and services, only available under Services My Way.
Manage your own DCW.
Services include
Payroll – We process payroll for your DCW using money from your budget/authorization.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Enrollment support – We help you and your DCW with enrollment and training through your enrollment specialist.
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
Service reports – With our reports you’ll always have a clear picture of the services you’ve received.
How to get started
Are you wondering if self-direction is right for you or your loved one?
Time4Care™
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.
Download on App Store Download on Google PlayHere are some things that will help you learn more about EVV and how to use the Time4Care mobile app:
EVV and Time4Care FAQ Time4Care Quick GuideBetterOnline™
Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.
Log in
Select the system to go to the login page.
Time4Care™
Log time and review, approve, and submit timesheets with ease.
Learn more about the benefits of Time4Care
Download on App Store Download on Google PlayFill out, approve, and submit timesheets, complete enrollment paperwork, and run reports
Program Documents
FILTER DOCUMENTS
Procedures & Information
2021 PA OLTL Year End Letter for OBRA & Act 150 Participants 2678 Form Instructions Application For Difficulty Of Care Federal Income Tax Exclusion Application For Difficulty Of Care Federal Income Tax Exclusion, Spanish Application For Tax Exemptions Instructions Application Request Form Instructions CLE Address Phone Change Form CLE Address Phone Change Form Instructions CLE Agreement Instructions Checklist To Complete I-9 Form Child Abuse Release Authorization Instructions Common Law Employer Monthly Reports Instructions For A Non Aging Participant Common Law Employer Monthly Reports Instructions For An Aging Participant Common Law Employer and Participant Services Change Form Consumer Guidebook For Self Directed Services DCW COVID Vaccine Letter DCW Change Of Information Form DCW Change Of Information Instructions DCW Info On Nonwithholding (Rev 419) Instructions DCW Local Services Tax Exempt Instructions DCW Orientation Postcard DCW Pre Service Orientation Information DCW Requalification Letter DCW Requalification Packet DCW Separation Of Employment DCW Unique ID Postcard To Cles DCW Unique Identification Information DOC Instructions Designated Representative Form Difficulty Of Care Training Direct Care Worker COVID 19 Essential Personnel Letter Download the full Hazard Pay Letter Employee’s Non-withholding Application Certificate (REV 419) 2022 Employer Confirmation Of Info Instructions FLSA Letter To Participants Fair Labor Standards Act Live In Exemption Fair Labor Standards Act Live In Exemption, Spanish Fingerprinting Application Instructions Form W 4 Instructions Glossary Of Terms How To Determine DCWs Maximum Wage IRS DOC Q&A For Caregivers Live In Exemption Training Local Services Tax Exemption Form New Direct Care Worker (DCW) Application Request Cover Letter New Direct Care Worker (DCW) Application Request Cover Letter, Spanish New Direct Care Worker (DCW) Application Request Form New Direct Care Worker (DCW) Application Request Form, Spanish New Employer Maximum Wage Sheet OLTL Bulletin For Service Coordinators Office of Long-Term Living (OLTL) Mercer Rate and Wage Study NEW PA Department of Health When to Seek Care PA OLTL Billable Pay Rate Letter PA OLTL Guide For Participants With An Existing Employer Identification Number PA OLTL Pay Schedule A 2024 PA OLTL Pay Schedule B 2024 Payment Change Form Instructions Pharmacy Benefit Physician Panel Requirements Program Rule Reminders Qualified Worker Rate Change Form Qualified Worker Rate Change Form Instructions Qualified Worker Rate Change Form, Spanish Residency Certification Form (CLGS 32 6) Instructions Risk Management Resources SS4 Form Instructions Separation Of Employment Form Instructions State Police Check Instructions Tax Exemption Form Tax Exemption Form, Spanish Vendor Payment Request Form W-2 C Final Letter Worker Compensation Policy Contact SheetTrainings & How to Guides
Common Law Employer Monthly Reports Instructions For A Non Aging Participant Lifting Techniques Presentation OLTL Common Law Employer Best Practices Series Direct Care Workers OLTL Participant Directed Models of Service: Overview for Service Coordinators PA Department of Health Handwashing Poster Roles & Responsibilities Of The Common Law Employer Semi-Annual Service Coordinator Orientation & Training Presentation Service Coordinator Training #2 – PPL Web Portal Referral (PDF) Service Coordinator Training #6 – Program Participant Reports (PDF) Service Coordinator Training – Program Participant Reports Service Coordinator Web Portal How-to Guide Workplace Safety Presentation Workplace Safety Safe Lifting And Body MechanicsPayroll Documents
Guide To Tax Exemptions Guide To Tax Exemptions, Spanish IRS Form W-4 Payment Change Form Payment Change Form, SpanishReferral & Enrollment Process
CLE Orientation And Skills Training Handbook How Enrollment Works IRS Form W-4 (Spanish) New Participant FMS Referral Form with Options Transfer New Participant Portal Referral Checklist USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 InstructionsContact Information
Customer Service / General Questions:
1-877-908-1750
Customer Service Email:
cs-oltl@pplfirst.com