VIRGINIA
Virginia Cardinal Care Program
Aetna Better Health of Virginia
PROGRAMS FOR
Aging (Adult)
Physical Disability (18 and under)
Physical Disability (Adult)
IMPORTANT PROGRAM NOTICES
PPL will be mailing W-2s to the address we have on file as of December 27, 2024. Please update your mailing address with us if you have moved. To update your address, please login to MyAccount and update your address in the ‘My Details’ tile.
W-2s will also be available in MyAccount by 01/31/2025.
DMAS received approval to extend some of the current processes for paying legally responsible individuals (LRI)s. This delay will support families while changes to the program rules are being discussed in the General Assembly. The only changes that will go into effect on March 1, 2024, are those which have costs. DMAS will implement the following on March 1, 2024:
- LRI payments will be limited to 40 hours per week. LRIs are permitted to find other caregivers for the additional hours approved in the plan of care.
- Respite will not be available when there is a paid LRI.
All other rules will be delayed until a decision has been made by the General Assembly. Directions from the General Assembly will go into effect after they are federally approved. More information about these changes will be posted on the DMAS website.
Effective September 1, 2024, attendants who provide personal care or respite services are limited to working up to 16 hours per day to ensure the health and safety of the Medicaid members. If the member needs more than 16 hours per day of personal care or respite services, the Employer of Record (EOR) may choose another attendant to work the remaining hours. As a reminder, the personal care attendant should only be working the hours identified in the plan of care.
As an attendant in the Consumer-Directed Services Program, unemployment taxes are paid by your fiscal employer agent (F/EA) on behalf of your Consumer-Directed Employer to the Virginia Employment Commission (VEC). Should an attendant meet the rules set by the VEC, you may be eligible to apply for unemployment.
Questions? Feel free to visit the VEC website for more information at https://www.vec.virginia.gov/unemployed. They can also be reached at 866-832-2363; 8:00am to 5:00pm, Monday – Friday. As a gentle reminder, Public Partnerships, LLC (PPL) is your F/EA; your employer is the Employer of Record (EOR) for whom you work.
WHAT’S NEW
- A Message from the Department of Medical Assistance Services (DMAS)
- Virginia Sick Leave Information and Frequently Asked Question
Overview
This program helps people who are aging and/or living with intellectual/physical disabilities who may have difficulty with three or more of the following: self-care, understanding and expressing themselves using words, learning, decision-making,being able to live without help, and moving around.
If you qualify, you will be able to:
Participants can
Select services and support to meet your needs.
Find, hire, manage, and dismiss your careworkers.
Use MyAccount to review your budget and approved services.
Use MyAccount to monitor your careworker’s hours and spending.
Use MyAccount or Time4Care to review, approve, and submit your careworker’s timesheets.
Services include
Payroll – We process payroll for your careworker using money from your budget.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
How to get started
Are you wondering if self-direction is right for you or your loved one?
Time4Care™
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
MyAccount
MyAccount has everything you need to make sure your self-direction journey is a success. Designed for participants and caregivers, it lets you complete and check all required paperwork, timesheets, budgets and spending, with a focus on making the enrollment process easy.
It’ll make smooth sailing of any choppy waters you encounter while you’re getting set up, giving you the answers and forms you need, right when you need them.
Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.
Download on App Store Download on Google PlayHere are some things that will help you learn more about EVV and how to use the Time4Care mobile app:
EVV and Time4Care FAQ Time4Care Quick GuideTelephone Option for EVV
The telephony option is for Providers who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Participant’s landline must be registered with Customer Service.
Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system.
01.
Phone Line Registration
Before using the phone to manage your care workers time (or to log time, if you are a care worker), first call customer service to register your landline phone.
Customer service can be reached at: 833-549-5672
02.
Submitting and Approving Shifts
To submit a shift as a care worker, or approve/reject a shift as a program participant, call: 833-204-9047
03.
Your care worker will
- Call 833-204-9047
- Enter the last four digits of their social security number, and their date of birth.
- Select the program participant (your name) from the list.
- Follow prompts to start a new shift, or modify or end an existing shift.
- If needed, follow prompts to correct and resubmit entries
04. Participant/Authorized Representative will
- Dial 833-204-9047
- Verify your identity by entering last four digits of your social security number and your date of birth.
- Select your care worker from the list.
- Follow the prompts to review, approve, or reject submitted shifts.
Log in
Select the system your program uses to go to the login page.
Time4Care™
Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.
Learn more about the benefits of Time4Care
Download on App Store Download on Google PlayOur complete web app that puts everything you need as a self-director (or case manager, or caregiver!) right at your fingertips.
Program Documents
FILTER DOCUMENTS
Procedures & Information
Attendant Self Service Options CD Services COVID-19 Fact Sheet CD Services Personal Care COVID-19 Fact Sheet DMAS Letter To EORs Attendants EVV IVR Instructions For Member And Attendant FAQs COVID- 19 Emergency Changes Go Green Pay Stubs FAQ How To Download Time4care On Your Mobile Phone Norfolk Vaccine Community Flyer Final – April 2021 Service Facilitator/Case Manager FAQs VA 30 Day Rule FAQ NEW VA COVID 19 Vaccine Message March 2021 Virginia Overtime FAQPayroll Documents
FIPS Codes IRS Form W-4 IRS Form W-4 (Spanish) VA Cardinal Care MyAccount Participant Guide Addendum VA Cardinal Care Pay Schedule A – Central VA _ Tidewater 2025 NEW VA Cardinal Care Pay Schedule A 2023 Central VA & Tidewater VA Cardinal Care Pay Schedule A Central VA Tidewater 2024 VA Cardinal Care Pay Schedule B – Northern VA_ Piedmont _ Southwest 2025 NEW VA Cardinal Care Pay Schedule B 2023 Northern VA, Piedmont & Southwest VA Cardinal Care Pay Schedule B Northern VA Piedmont Southwest 2024 VA VDHS Pay Schedule 2025 NEWReferral & Enrollment Process
Application For Tax Exemptions Instructions Attendant Application For Tax Exemption Form Attendant Change Of Address Form Attendant Change Of Information Form Attendant Payment Change Form Checklist To Complete The I-9 Form Consumer Contact Information Change Form Consumer Directed Services Overtime And Live-In Exemption FAQ Difficulty Of Care Employee Application Difficulty Of Care Exclusion Information Difficulty Of Care Instructions Employer Of Record Contact Info Change Form Notice Of Discontinued Employment Notice Of Discontinued Employment Instructions USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 Instructions VA Cardinal Care Complaint Form VA One Pager Update VA Paid Sick Leave One-Page Information Sheet VA-4 Attendant Tax Withholding Form VA-4 Attendant Tax Withholding Form Instructions Virginia Criminal History Record Name Search Request Form (SP 167) Virginia Criminal History Record Name Search Request Instructions Virginia DSS CPS Central Registry Release Form Virginia DSS CPS Central Registry Release Form Instructions W-4 Attendant Federal Tax Withholding Form InstructionsTrainings & How to Guides
Employer Consumer Self Service Options Virginia Attendant FAQ Virginia Cardinal Care Customer Service Quick Facts Virginia Consumer Employer FAQTime4Care™
EVV Attendant FAQs EVV Attendant FAQs, Spanish EVV Attendant Overview EVV Attendant Overview, Spanish EVV Attendant Usage Feature EVV Member FAQs EVV Member FAQs, Spanish EVV Member Overview EVV Member Overview, Spanish EVV Member Usage Feature How to Download See the presentation for MCO/Service Facilitators here! Time4Care Quick Guide Time4Care User Guide VA Paid Sick Leave FAQs VA Sick Time Consumer/Attendant Training MaterialClick the button to access Service Facilitator/Case Manager Documents
Contact Information
Customer Service Hours:
Monday – Friday:
8am – 6pm | CST
Customer Service / General Questions:
1-833-549-5672
TTY: 800-360-5899
Customer Service Email:
pplVA@pplfirst.com