VIRGINIA

Virginia Cardinal Care Program

Aetna Better Health of Virginia

PROGRAMS FOR

Aging (Adult)

Physical Disability (18 and under)

Physical Disability (Adult)

IMPORTANT PROGRAM NOTICES

Beginning October 1, 2026, all attendants must use the Time4Care app or IVR phone system for every shift. GPS must be on when clocking in and out while using the app, and the web portal cannot be used for EVV. GPS does not have to stay on for the entire shift. PPL is offering four EVV training sessions starting August 25. You only need to attend one.

09/10 @ 1:00 PM EST: https://teams.microsoft.com/meet/250166909487502?p=fuLYhG0kha7ZBhRoSJ

08/25 @ 1:00 PM EST: https://teams.microsoft.com/meet/250166909487502?p=fuLYhG0kha7ZBhRoSJ

08/27 @ 9:00 AM EST: https://teams.microsoft.com/meet/250166909487502?p=fuLYhG0kha7ZBhRoSJ

09/09 @ 9:00 AM EST: https://teams.microsoft.com/meet/250166909487502?p=fuLYhG0kha7ZBhRoSJ

As an attendant in the Consumer-Directed Services Program, unemployment taxes are paid by your fiscal employer agent (F/EA) on behalf of your Consumer-Directed Employer to the Virginia Employment Commission (VEC). Should an attendant meet the rules set by the VEC, you may be eligible to apply for unemployment.

Questions? Feel free to visit the VEC website for more information at https://www.vec.virginia.gov/unemployed. They can also be reached at 866-832-2363; 8:00am to 5:00pm, Monday – Friday. As a gentle reminder, Public Partnerships, LLC (PPL) is your F/EA; your employer is the Employer of Record (EOR) for whom you work.

All timesheets must be submitted and approved within 30 days of dates of service. If shifts are not submitted within 30 calendar days, the shifts may be denied unless the shifts meet one of the following exceptions:

Background Check Delay
Eligibility Delay
Enrollment Delay
Service Authorization Delay

Beginning on January 1, 2025, every attendant will be required to document activities completed during each shift that are based on the member’s plan of care. You will be able to document activities completed during each shift in the Time4Care app, MyAccount, or telephony. A list of activities / tasks will be provided for you to select. This documentation requirement applies to all attendants regardless of their live-in status.

WHAT’S NEW

A Message from the Department of Medical Assistance Services (DMAS)
Virginia Sick Leave Information and Frequently Asked Question

Overview

This program helps people who are aging and/or living with intellectual/physical disabilities who may have difficulty with three or more of the following: self-care, understanding and expressing themselves using words, learning, decision-making,being able to live without help, and moving around.

If you qualify, you will be able to:

Participants can

Select services and support to meet your needs.

Find, hire, manage, and dismiss your careworkers.

Use MyAccount to review your budget and approved services.

Use MyAccount to monitor your careworker’s hours and spending.

Use MyAccount or Time4Care to review, approve, and submit your careworker’s timesheets.

Services include

Payroll – We process payroll for your careworker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

How to get started

Are you wondering if self-direction is right for you or your loved one?

Take the questionnaire

PPL Connect

There is comfort knowing there is someone who cares when care is needed. Is this you? Sign up for PPL Connect. PPL Connect provides an opportunity to connect with local individuals in need of caregivers.

Time4Care™

Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices. Learn more here.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features

Documentation

Instant timesheet approval

Works right in the MyAccount/BetterOnline portal

MyAccount

MyAccount has everything you need to make sure your self-direction journey is a success. Designed for participants and caregivers, it lets you complete and check all required paperwork, timesheets, budgets and spending, with a focus on making the enrollment process easy.

It’ll make smooth sailing of any choppy waters you encounter while you’re getting set up, giving you the answers and forms you need, right when you need them.

Help Videos

Employer of Record Can Approve Time / Tasks

Time4Care Input Tasks for a Real-Time Entry

Input Tasks for Manual Entry for Time4Care

Input Tasks for Manual Entry for MyAccount

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.

Download on App Store Download on Google Play

Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:

EVV and Time4Care FAQ for Members EVV and Time4Care FAQ for Attendants Time4Care Quick Guide VA EVV Townhall Presentation

Telephone Option for EVV

The telephony option is for Providers who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Participant’s landline must be registered with Customer Service.

Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system.

01.
Phone Line Registration

Before using the phone to manage your care workers time (or to log time, if you are a care worker), first call customer service to register your landline phone.

Customer service can be reached at: 833-549-5672

02.
Submitting and Approving Shifts

To submit a shift as a care worker, or approve/reject a shift as a program participant, call: 833-204-9047

03.
Your care worker will

Call 833-204-9047
Enter the last four digits of their social security number, and their date of birth.
Select the program participant (your name) from the list.
Follow prompts to start a new shift, or modify or end an existing shift.
If needed, follow prompts to correct and resubmit entries

04. Participant/Authorized Representative will

Dial 833-204-9047
Verify your identity by entering last four digits of your social security number and your date of birth.
Select your care worker from the list.
Follow the prompts to review, approve, or reject submitted shifts.

Log in

Select the system your program uses to go to the login page.

Time4Care™

Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care or watch our training videos here

Download on App Store Download on Google Play

MyAccount

Our complete web app that puts everything you need as a self-director (or case manager, or caregiver!) right at your fingertips.

Program Documents

Click the button to access Service Facilitator/Case Manager Documents

Service Facilitator/Case Manager Documents

Contact Information

Customer Service Hours:
Monday – Friday:
8am – 8pm | ET
Saturday:
9am-1pm ET

Customer Service / General Questions:
1-833-549-5672

TTY: 800-360-5899

Customer Service Email:
pplVA@pplfirst.com

Aetna Better Health of Virginia

WHAT’S NEW