New York CDPAP Frequently Asked Questions

PPL is the leading fiscal intermediary for consumer directed services. We have been serving consumers and personal assistants (PAs) for 25 years and work with 50 programs across 20 states. PPL is solely dedicated to consumer-directed services and does not have other lines of business. Many PPL employees have worked in consumer directed services for decades and our technology is the highest rated on the Google App and Apple App stores.

PPL team members and our CDPAP facilitator partners speak 40 different languages, including the top 14 languages spoken in New York. Additionally, PPL’s customer support center agents have access to translation services in 300 languages and American Sign Language, and information on PPL’s website can be translated into 130 languages. Overall, information and services are available in hundreds of languages and dialects, including those identified by New York State’s Office of the Medicaid Inspector General as Limited English Proficient (LEP). These include Spanish, Chinese, Russian, Yiddish, Bangla, Haitian Creole, Korean, Arabic, Italian, French, Polish, and Urdu.

Consolidation to an accountable fiscal intermediary, rather than 600+ disparate fiscal intermediaries, enables the state to have better oversight of the program. The single statewide fiscal intermediary structure brings transparency and accountability that did not previously exist for CDPAP. This will strengthen the program for years to come so that it can continue to serve consumers who need it.

Accountability and transparency will allow for the reduction of fraud and waste in the program. For example, in October 2024, the United States Department of Justice indicted eight New York companies with $68 million in fraud involving CDPAP. The single statewide fiscal intermediary also enables better reporting, compliance with federal and state laws, and assurance that consumers and PAs are supported in accordance with the program’s requirements.

Yes. Consumers and their PAs must register with PPL as their fiscal intermediary to participate in CDPAP.

PPL offers several options for consumers and PAs to register with PPL. They can: 1) call PPL to get a step by step walk through of the process; 2) work with an approved CDPAP facilitator to register; 3) email PPL or register online through our PPL@Home system, or 4) attend one of our registration session (click here to see our upcoming sessions). See “How to Register with PPL” section of this website for more details.

All Medicaid health plans (insurance companies) are aware of the transition to PPL as the statewide fiscal intermediary. PPL notifies the Medicaid health plan once consumers and their PAs register with PPL.

FIs should not be instructing consumers on their service hours. The choice of CDPAP or personal care services is up to the consumer. Please coordinate with your health plan or LDSS office on your plan of care. You can also review information about the difference between personal care services and CDPAP on the DOH website.

The fiscal intermediary transition applies only to CDPAP, New York’s consumer direction program. All consumers and personal assistants currently in the program will need to register with PPL to continue their CDPAP services. If you have questions about your specific situation, please call 1-833-247-5346 for support.

The fiscal intermediary transition to PPL applies only to services received under CDPAP.

PPL has several options for registering and working with PPL that don’t require internet access. Consumers and PAs can: 1) call PPL’s customer support center, 2) attend an in-person registration appointment at a PPL office, or 3) work with an approved CDPAP facilitator.

Additionally, for tracking work shifts, a call-in option is also available for PAs to sign  in and out of work and for consumers to approve hours. Call 1-833-278-3959 and follow the prompts.

Once you complete your registration with PPL, PPL will verify that both the consumer and their PA has completed the registration process. From there, PPL will notify the consumer and PA of their start date with PPL.

No. Consumers have choice of PA, which is an important component of consumer direction.

The consumer will add their designated representative (DR) during the registration process. The DR will need to complete and sign a form acknowledging the rules and responsibilities of the role before engaging with PPL on behalf of the consumer. To protect the consumer’s privacy, DRs must then follow the standard verification process when contacting PPL on behalf of the consumer.

Consumers and PAs are provided with a PPL identifier and tracking number when you get set up in PPL@Home. This may happen automatically if we are provided with your contact information from your health plan or the state. In this case you would receive an email or text message from PPL with this information. If you have not received a PPL ID or tracking number, please call us so that we can provide it to you or create one.

The CIN is your Medicaid Client Identification Number. This is a number that is unique to you to help manage your benefits and services. It is typically eight characters (2 letters, 5 numbers, and a letter — for example, AB12345X). You can find it on your Medicaid card. If you can’t find the number on the card, you can contact the Medicaid Helpline at (800) 541-2831 for assistance. You may also contact your Local Department of Social Services (LDSS). You can find your LDSS by searching this directory: New York State Local Departments of Social Services (LDSS).

A list of the approved CDPAP facilitators is available in the CDPAP Facilitators section of this webpage along with how to contact them. Click here to see additional detail about counties served, languages spoken, and special areas of focus with our CDPAP facilitators. PPL is also adding new partners regularly and will update this page as partners are added.

Consumers and PAs can call PPL for help registering with PPL directly or through one of our approved CDPAP facilitators.  

PPL is the CDPAP Statewide Fiscal Intermediary (SFI). PPL is responsible for all fiscal intermediary functions, including registration support for consumers and PAs, payroll processing, system training, compliance, ongoing customer service, and other functions. While PPL can support all consumer and PA needs, CDPAP facilitators are also available to assist with some of these items, such as customer service, registration assistance, and EVV support.

Consumers and PAs should use the same facilitator or use PPL for their registration; however, they are free to select any approved facilitator or PPL to support them regardless of what entity they worked with previously.

Prior CDPAP fiscal intermediaries who remained in good standing while in service can email nycdpap@pplfirst.com to express interest in joining PPL’s facilitator network.

No. CDPAP facilitators are not temporary. CDPAP facilitators have been selected to further enhance PPL’s statewide footprint and provide local and culturally competent support to consumers and PAs over the long term. While facilitators are here to assist with registering with PPL as the fiscal intermediary, they will continue to serve CDPAP consumers and PAs going forward.

PPL or one of our partners can serve as a CDPAP facilitator. Some of the reasons a consumer or PA might consider working with one of PPL’s partner facilitators is if they have an existing relationship with one as a previous fiscal intermediary, if the facilitator’s offices are in their area, or if the facilitator provides specialty support for the consumer’s or PA’s needs. PPL can also be your facilitator. PPL can provide services in hundreds of languages, has experience working with specialty populations, and will have offices throughout New York.

PPL is the statewide fiscal intermediary for CDPAP. Consumers and PAs should complete their PPL paperwork and activities as soon as possible, starting today. If your FI is not giving you accurate or helpful information, please contact PPL at 1-833-247-5346 or nycdpap@pplfirst.com. You can also find this information on the New York State Department of Health website.

The New York State Department of Health has notified all current FIs about the transition to PPL as the statewide FI for CDPAP. The previous FI should have informed their consumers and PAs about this change. If a consumer/PA has not been provided with this information from their previous FI, they can contact PPL directly for assistance. More information is available on the New York State Department of Health website as well as on our website, pplfirst.com/cdpap.

Some FIs have become CDPAP facilitators, which means they can continue to support consumers and PAs during and after the transition to PPL. However, PPL will be the only fiscal intermediary. A list of CDPAP facilitators can be found on the CDPAP facilitators page.

Consumers are free to choose a facilitator, or PPL is happy to help find one based on the consumer’s location, needs, and preferences. All current facilitators, including their locations, languages, specialties, and contact information, are listed on our website at pplfirst.com/cdpap-facilitators. If a consumer would like PPL to help match them with a facilitator, they can let us know during the registration process or by contacting us at any time. Consumers can also use PPL as their facilitator.

Any facilitator within PPL’s network can assist with registering with PPL and provide ongoing support. Consumers can also work with PPL directly.

The approved facilitator will help the consumer register with PPL as their fiscal intermediary. The consumer can continue to work directly with that facilitator for their customer support needs even after PPL becomes their FI.

Yes. The facilitator should reach out to you, but you may want to contact them proactively to get the process started. All consumers and PAs must register with PPL to continue in CDPAP. Facilitators can help, and consumers can continue working with them going forward, but there is still action that must be taken.

Consumers can view their authorized CDPAP hours by logging in to PPL@Home using their mobile number or email address and navigating to the Service Authorizations tab at the top. It is important PA hours are scheduled appropriately throughout the week to avoid going over the authorized amount. 

PPL is only able to pay for the hours the consumer is authorized for in CDPAP. Service authorizations reset each Sunday at 12 a.m. ET. To avoid payment issues, consumers should make sure they are scheduling their PAs within their authorized hours. Consumers can contact PPL for help with scheduling.

For most consumers, the Service Authorizations tab in PPL@Home shows four different columns:

1. How many units the consumer has available during the last week of the authorization
2. How many units the consumer has available during a regular week (not the first or last week of the authorization).
3. How many units the consumer has available for the entire period (in some case monthly) of the service authorization.
4. How many units the consumer has available for the first week of the authorization period.

Note that the last week of the month may show slightly more units available than other weeks. Because service units are measured in 15-minute increments, the weekly amount may not always divide perfectly. As a result, the final week of the month may include a slightly higher number of units to ensure the full monthly authorization is used.

No, there is no change to the consumer’s eligibility or services covered under the program.

In CDPAP, consumers are responsible for recruiting and hiring their PAs. PPL, health plan care managers, and LDSS staff can discuss general resources for hiring PAs, but it is ultimately up to the consumer or designated representative to find and hire a PA.

The consumer’s health plan or LDSS office  issues a CDPAP service authorization based on the consumer’s care plan. The consumer schedules their PAs in accordance with their service authorization.

The transition to PPL did not change the program rules, eligibility, or who can serve as a personal assistant. In CDPAP, consumers can hire family members, but there are some rules. Spouses cannot be paid personal assistants, and parents cannot be paid caregivers for their children under 21 years old. Full information on the requirements of the program established by New York State can be found on the New York State Department of Health website.

PPL offers competitive wages and a robust benefits package for PAs. Listed below are the minimum base wage rates by location.

The minimum base wage rate for PAs serving consumers living in Bronx, New York, Kings, Queens, and Richmond counties is $20.10.

The minimum base wage rate for PAs serving consumers living in Nassau, Suffolk, and Westchester counties is $19.50.

The minimum base wage rate for PAs serving consumers living in any other county (not listed above) is $18.10.

PAs will also enjoy a comprehensive benefits package that includes paid time off, holiday pay, overtime, participation in a health benefits plan and 401(k) plan, paid professional development training, paid family leave, and more. PAs whose consumers live in Bronx, New York, Kings, Queens, Richmond, Nassau, Suffolk, and Westchester counties also receive a flex card with funds to use on medical and dental expenses, medications, transportation and other health related expenses.

CDPAP personal assistants have several health benefit options through PPL.

Full-time workers (those working more than 130 hours per month) have the choice of enrolling in PPL’s SecureHealth Plan, which provides comprehensive coverage.

Personal assistants in the downstate regions — Nassau, Suffolk, New York, Kings, Queens, Richmond, Bronx, and Westchester counties — are automatically enrolled in the PPL BasicWellness Plan, which covers basic preventive care, and the PPL Flex Benefit Plan (also called Flex Card), which helps cover various healthcare-related expenses. The PPL Flex Benefit Plan allows the employer to contribute to eligible medical expenses in a set amount for each hour worked. This plan also allows PAs to elect other optional benefits, such as transit and dependent care.

There are no monthly premium costs to the personal assistant to be enrolled in the BasicWellness Plan. 

Part-time workers (those working less than 130 hours per month) can explore health insurance options through NY State of Health by calling 1-855-355-5777 or visiting https://nystateofhealth.ny.gov. For more detailed information and answers to frequently asked questions related to health benefits, please visit https://www.health.ny.gov/health_care/medicaid/program/longterm/cdpap/docs/sfi_worker_insurance_faq.pdf.

PPL offers a comprehensive benefits package for PAs including paid time off, holiday pay, overtime, participation in a health benefits plan and 401(k) plan, paid professional development training, paid family leave, and more.

PAs will accumulate one hour of paid time off for every 30 hours worked for a maximum of 56 hours per year that can be carried over to the following year.

Full-time PAs (those who work more than 130 hours per month) will receive time-and-a-half pay for the first 8 hours that they work on New Years Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. (If a PA works more than 8 hours on the holiday, those additional hours will be paid at their regular rate.) 

• NOTE: A PA will not receive both holiday premium pay and overtime premium pay in the same week. If a PA works overtime in a week with an eligible holiday, the time-and-a-half pay that they earn on the holiday will be reduced, on a 1-1 basis, by the number of overtime hours worked. Learn more about how overtime pay and holiday pay work together and see examples here.

Overtime is allowed if needed, taking into consideration the health and safety of consumers and PAs.

Fidelity will be the 401(k) administrator. PAs will be able to enroll on the first day of their second month of work.

The health benefits plan will be provided by Anthem. More details will be shared during the PA onboarding process.

Holiday pay, like overtime, is paid at 1.5x the PA’s base rate. If a PA receives overtime premium pay in a week where they also receive holiday premium pay, the holiday premium pay will be reduced, on a 1-1 basis, by the number of overtime hours worked. If the number of overtime hours worked exceeds the number of holiday hours worked, then the holiday premium pay will be reduced to 0. Learn more about how overtime pay and holiday pay work together and see examples here.

PAs can request future time off in PPL@Home by logging in using their mobile number or email address, then navigating to the Timesheet tab. Under Timesheet Summary, click “+ Submit Time Off,” then select the Service Period from the dropdown menu. Next to each date for that service period, there will be a dropdown menu that says, “Select Service.” Select the only option listed (“Personal Time Off”), then select the requested start and end time for each day. Once finished, click “Submit.”

PAs who have an approved exception to use a paper timesheet may request PTO by selecting PTO as the service type in the top right of the paper timesheet. PTO must be submitted on its own timesheet; it cannot be combined with any other time entries.

PTO can only be requested for the future and not entered retroactively.

All employees accumulate 1 hour of PTO for every 30 hours worked, with a maximum of 56 hours per year. Part-time employees in wage parity areas — Nassau, Suffolk, New York, Kings, Queens, Richmond, Bronx, and Westchester counties — are eligible to participate in the PPL BasicWellness plan, which covers basic preventive care, and also in the PPL Flexible Benefit Plan (also called Flex Card), which can help cover a number of healthcare-related expenses.

The pay schedule is weekly on Thursdays.

PAs will be paid weekly, on Thursdays, via direct deposit or paper check, based on their chosen method.

PAs are paid weekly on the Thursday following the week worked. For example, if the first service date with PPL is April 1st, the PA’s pay date will be April 10th. PPL will notify consumers and PAs of their start date with PPL.

PA rates are consistent based on a CDPAP consumer’s service authorization and location.

The pay and benefits structure is the same regardless of how a PA registers with PPL. Working with a facilitator does not influence a PA’s compensation or benefits package. For detailed wages and benefits information, please see the Q&A, “What will PAs get paid with PPL?”

PA rates are set rates, taking into account the benefits offered by PPL. A PA’s base rate is listed in the offer letter they receive.

Yes.

PPL administers the program on behalf of PAs. PPL does not match 401(k) contributions.

Yes, as long as each consumer’s needs are being met.

Yes. Overtime is sometimes necessary to ensure services are provided timely. PPL will work with consumers to ensure they continue to have the PA support they need.

This is a wellness plan that covers basic preventive care such as vaccinations and screenings and offers financial relief for critical Illness diagnosis and off-the-job accidents. This plan is not intended to replace other insurance coverage you may have, but it can work in addition to it by helping with certain costs that your primary insurance may not fully cover. 

The BasicWellness Plan covers a variety of drugs mandated by the Patient Protection and Affordable Care Act (PPACA). These include:

• Contraceptives: Pills, patches, injections, and devices like diaphragms and cervical caps.
• Preventive Medications: Aspirin for certain age groups, folic acid for women, and iron supplements for infants.
• Vaccinations: Flu shots, hepatitis vaccines, and other immunizations.
• Screening Medications: Drugs used in screenings for conditions like high cholesterol and certain cancers.
• Smoking Cessation: Medications like Chantix and bupropion

These prescription drugs are covered at no cost to the insured individual under the BasicWellness Plan.

No, it won’t affect your eligibility for other health insurance. If you are receiving services from a healthcare provider that are not considered preventive under the BasicWellness Plan, your other insurance will be billed for those services. If you aren’t sure about whether a service is covered under the BasicWellness Plan, you can provide both your BasicWellness Plan card information and your other insurance card information to your provider.

No, the BasicWellness Plan only applies in New York City and the counties of Nassau, Suffolk, and Westchester.

No, it won’t affect your eligibility for other health insurance.

It’s a plan where PPL puts money on a Flex Visa Card, for every hour you work, to use for medical expenses or to pay for other eligible expenses like transit and dependent care.

No, the PPL Flex Benefit Plan only applies in New York City and the counties of Nassau, Suffolk, and Westchester.

No, the BasicWellness Plan only covers preventive care (screenings and immunizations) and offers financial relief for critical Illness diagnosis and off-the-job accidents. It won’t cover visits to treat injuries or illnesses.

No, the PPL Flex Card cannot be used to pay for health insurance premiums. It can only be used for certain eligible medical expenses, including deductibles, copayments, prescription drugs and coinsurance, as well as transit and dependent care.

The Flex Card can be used for things like deductibles, copayments, and coinsurance, but not for health insurance premiums.

Coordination of Benefits rules are set by each health insurance company. It is our understanding that if a PA has other health insurance coverage, the PA’s providers will need to bill the BasicWellness plan first only for the preventive services described above, and will not need to bill the BasicWellness plan first for services not covered by that plan. However, to be sure, PAs should contact their other insurance company and ask about their policies. In addition, if a PA isn’t sure about whether a service is covered under the BasicWellness Plan, they can provide both their BasicWellness Plan card information and their other insurance card information to the provider.

As a large employer, PPL must offer health insurance to full-time employees who work more than 130 hours a month.

PAs will become eligible for the PPL SecureHealth Plan after they work 130 hours in a month. Coverage will begin the month after they first worked 130 hours. Once a PA is eligible to enroll, they will receive a SecureHealth Plan welcome package in the mail.  After enrolling, PA benefits will go into effect on the first day of the following month. 

If a PA is eligible to enroll in the PPL SecureHealth Plan, they might not be eligible for other health insurance like New York’s Essential Plan. It depends on if the cost of the SecureHealth Plan is more or less than 9% of the PA’s household income. PAs can call NY State of Health at 1-855-355-5777 or visit NY State of Health to check their options.

If a PA qualifies for Medicaid, New York State will determine whether Medicaid or PPL’s SecureHealth Plan is the more cost-effective choice. If it is PPL’s Secure HealthPlan, Medicaid will pay for the PA to have the SecureHealth Plan. If Medicaid is the more cost-effective option, the PA will stay on their Medicaid plan.

Waiting for the SecureHealth Plan doesn’t affect a PA’s eligibility for other health insurance. Call NY State of Health at 1-855-355-5777 or visit NY State of Health to find out the options. PAs can also ask their previous employer about the option to continue their previous coverage with COBRA.

EVV training is the only training PAs must complete by their PPL hire date. There are some other trainings we will work with PAs to complete by the end of the year. Training time is paid for by PPL.

Trainings will be available within PPL’s PPL@Home system. A full list of the trainings as well as access to complete them will be clearly outlined when the PA logs into the system. There is no cost to the PA to complete these trainings online, and PAs will be compensated for training time. PPL will offer training sessions online or in-person at one of their offices. PAs will be able to view on PPL@Home which trainings are to be completed by October 1st, or they can call PPL to talk through the timing.

Since PPL is the Employer of Record for PAs, there are certain trainings that are required. PAs will have ample time to complete these trainings. Training courses are free and are available on demand at a time convenient for the PA. PPL will compensate PAs for training time.

Yes, PAs will be compensated for training time.

Joining a union is entirely a personal decision made by the worker. It is not mandatory.

PAs do not need to join an agency to continue with CDPAP. All consumers and PAs need to register with PPL to continue to receive or provide CDPAP services.

Benefits and wages from a previous employer would not carry over; however, PPL offers a competitive benefits package that includes health insurance, paid time off, a retirement plan, professional development funding, and other benefits.

Yes. PPL will offer training sessions in-person at our office locations throughout New York State and online. There is no cost to the PA to complete this training, and PAs will be compensated for training time. A schedule of in-person trainings will be made available soon. Online trainings will be available in our PPL@Home system where PAs can complete them at their convenience.

Program rules regarding health assessments are not changing. Health assessments are due annually. If a PA has a current valid health assessment, they will not have to redo it. If a PA has an expired health assessment, PPL will pay for the health assessment.

CDPAP PAs need to do annual health assessments to comply with New York State regulations and ensure the health and safety of consumers. These health assessments include:
• A physical exam ensuring PAs are healthy enough to serve.
• Certification of immunity or vaccination for Measles, Mumps, and Rubella (MMR).
• TB testing results through a PPD skin test or QuantiFERON blood test, with a chest x-ray if results are positive.
• An annual TB risk assessment for negative cases.
• Proof of a flu shot or a signed declination form acknowledging the requirement to wear surgical or procedure masks in areas where consumers may be present during the influenza season.

PPL works with a company called Mobile Health to complete these assessments and handle the related paperwork. Mobile Health has hundreds of locations throughout the state where a PA can complete their health assessment. You can visit Mobile Health’s dedicated PPL program page for more information and locations: https://www.mobilehealth.com/ny-cdpap-ppl-medical-screenings/.

If a PA has a current valid health assessment, they will not have to redo it. When the PA registers with PPL, they will complete a health assessment attestation form to indicate that they have already completed their health assessment. The form is available in PPL@Home or a PPL agent can send the form to a PA.

If a PA has an expired health assessment, PPL will pay for the health assessment. They will go through Mobile Health to complete the health assessment.

PAs must complete the following forms to register with PPL:
• Offer letter (one per associated consumer)
• Personal Assistant Agreement
• IRS FORM W-4
• State Form NY IT-2104-I
• USCIS Form I-9
– The PA will also need to provide I-9 supporting documentation
• Payment Method Form
• Attestation of Health Assessment

CDPAP personal assistants (PAs) who were part of the CDPAP program prior to the transition to PPL, and who completed their paperwork and were fully registered with PPL by March 28, 2025, were eligible for a $100 bonus payment. Bonus to be paid within 90 days of PAs start with PPL.
*”start” with PPL is based on first timesheet submitted.

The PA would have received a notice from PPL by March 28, 2025 that they were “paperwork complete”.

PAs who were bonus eligible and began working in April and were paperwork complete and fully registered by 3/28/25 will receive their bonus payment with their 6/26/25 paycheck or direct deposit.

The Wisely Pay card is a debit card paychecks are deposited onto. PAs can choose this option using the Payment Method form here. The card can be used to make payments over the phone, online, or in any store where Debit Mastercard® or Visa® debit cards are accepted. More information about Wisely and how to get the most out of the Wisely Pay card is available in their frequently asked questions and on their website, mywisely.com. For questions about the Wisely Pay card, contact Wisely Member Services 24/7 at 1-866-313-6901.

PAs can request a change in payment method by filling out the Payment Method form linked here and returning it through one of the following methods:

• By email: nycdpap@pplfirst.com
• By fax: 1-833-951-0828
• By mail: 17 Plaza Drive, Latham, NY 12110

PAs can also update their payment method in PPL@Home or by calling PPL at 1-833-247-5346.

PAs should receive the debit card within 7-10 business days of selecting it as their payment method. If it has been longer than 7-10 business days, contact PPL at 1-833-247-5346 or Wisely Member Services at 1-866-313-6901. 

Once a PA’s Wisely Pay card is activated, their pay will be automatically deposited onto the card on payday.

PAs can activate their Wisely Pay card by logging into the myWisely® app or going to mywisely.com, clicking or tapping “Activate Card,” and following the instructions. Cards can also be activated by calling Wisely Member Services at 1-866-313-6901.

PAs who signed up for the debit card during the initial transition to PPL as the statewide fiscal intermediary (around January-June 2025) should receive their card by mail in July. PAs who register with PPL going forward or who decide to switch to the debit card should receive it within 7-10 business days of selecting the debit card as their payment method. If it has been longer than 7-10 business days, contact PPL at 1-833-247-5346 or Wisely Member Services at 1-866-313-6901.  

Contact Wisely Member Services immediately at 1-866-313-6901 to report the issue and request a replacement card. PAs can also lock the card instantly in the myWisely mobile app, available on the Apple App Store or Google Play Store, so that it cannot be used.

Even if your card is lost or stolen, you may still be able to recover some or all of the funds on the card. It is important you report loss or theft immediately to protect your balance. ADP Wisely can assist with addressing any unused funds on a lost or stolen card.

Information about receiving CDPAP services can be found on the NY Department of Health website, linked here.

PAs do not need a certificate or license to serve as a PA in CDPAP. In a consumer-directed care model, consumers or their designated representatives may hire, train, and supervise their PAs without requiring formal certification. For PAs providing services to CDPAP consumers, there will be some required training, such as EVV training. PAs will be paid for their training time.

PPL’s system, PPL@Home makes it easy to manage information and time worked, whether online or on our EVV app, which is called Time4Care™. The system automatically checks that hours worked match up with consumers’ authorization so that PAs get paid correctly. PPL’s tools are built to meet all program requirements and give real-time updates on work shifts.

PAs and consumers without internet access can call in to enter/approve time by dialing 1-833-278-3959 and following the prompts.

PPL’s Time4Care application allows PAs to clock in and out while in “offline” mode, and then load their time when they can connect to Wi-Fi. Consumers and PAs can also call PPL’s telephony line at 1-833-278-3959 to enter/approve hours.

PPL provides EVV training to help people understand and follow EVV rules. This helps avoid errors in timekeeping and makes it easier for people to manage their services.

Please visit PPL’s career site for information about positions we are recruiting for and how to apply.