CDPAP Update: PPL Has Issued Payments to 214,000 CDPAP Caregivers, $1 Billion in Payments Issued Through Ninth Week of Statewide Payroll
By PPL on June 6, 2025
~191,000 PAs were paid in ninth week of statewide payroll
New in-person appointments now available in Hicksville, Brooklyn, and the Bronx
Technology enhancement gives consumers greater visibility and control of their CDPAP hours
ALBANY, NY, June 6, 2025 — Public Partnerships LLC (PPL), the nation’s leading provider of financial management services to Medicaid self-directed care programs and the statewide fiscal intermediary for New York’s Consumer Directed Personal Assistance Program (CDPAP), today announced that it has completed payroll for 214,000 personal assistants (PAs) and has issued $1 billion in gross payroll to date. More than 191,000 CDPAP caregivers were issued payment in the ninth pay period of the statewide transition and 98% of registered PAs who filed timesheets were paid in this last pay period. The remaining 2% of timesheets are under review for being outside the consumer’s authorization or not meeting another program or Medicaid rule.
PPL accepts time entries in numerous formats, including through its Time4Care mobile app, telephony system, paper timesheets, and PPL@Home online system.
For the payroll cycle, all time entries are due to PPL on Saturdays at 11:59 pm ET for payment the following Thursday. Consumers must approve time entries Sundays by 12 p.m. ET.
“As we surpass $1 billion in PA payments, we continue to enhance our tools and processes to improve experiences for consumers and caregivers while supporting the viability of the program overall,” a PPL spokesperson said. “With more opportunities to engage with PPL in person and ongoing system updates that make it easier to manage consumer care, we’re focused on ensuring CDPAP is accessible to individuals and families who rely on it.”
PPL held an in-person registration event on May 31 in the Bronx to help PAs and consumers complete any outstanding registration items and guide them through the process of working with PPL for CDPAP. One PA, Marquita J., shared her experience registering with PPL at the event.
“[The PPL representative] was very helpful,” Marquita said. “He helped me download the app, he showed me how to clock in and clock out, he showed me how to access all of the documents that I need to put in. He spoke in a way that was very easy to understand, gave me his number, told me I could contact him after if I needed any assistance. I felt very confident that I’ll do well.”
Consumers and PAs now have even more opportunities to receive in-person support, with PPL opening new offices in Hicksville, Brooklyn, and the Bronx. Appointments for these locations, as well as PPL’s Albany, Rochester, Manhattan, and Queens locations, are available at pplfirst.com/cdpap-events.
The company’s support staff is available six days per week supporting consumers and PAs to complete registration, accurately submit and approve time, and access training and resources. Besides its call center, which has nine dedicated language lines available, PPL offers in-office appointments, holds webinars for consumers and PAs multiple days per week, and has 42 facilitator partners to assist stakeholders.
PPL’s Time4Care app enables personal assistants to log their time via mobile device or computer. Time4Care is available in 11 languages and was purposely designed for consumers and personal assistants in self-directed care programs. PAs can also use PPL’s EVV Telephony system to enter time. Consumers must approve their PAs timesheets and can do so using the following systems: Time4Care, PPL@Home or PPL’s EVV Telephony system.
Terry S., a CDPAP consumer, shared how he appreciates the level of visibility he has in managing his PA’s time.
“With PPL I feel like I’m in control,” he said. “I can go into [PPL@Home] and look at my PA’s hours and have more say so than with the other agency I was with. I use [PPL@Home]; my aides use Time4Care.”
To make it even easier for consumers to view and manage their CDPAP service hours, PPL will introduce a new enhancement to PPL@Home. Starting Monday, June 8, service authorizations will be displayed weekly in PPL@Home. This enhancement will give consumers a clear view of the hours they have available each week, so they can schedule their PAs accordingly. Previously, hours were displayed for the entire duration of the service authorization period.
PPL offers a range of resources to help address any questions consumers or PAs may have. The company has a comprehensive Resources page with videos and how-to guides on topics such as understanding PPL’s systems, timekeeping, payroll & payment, and benefits and HR.
Consumers and PAs can visit pplfirst.com/cdpap to log into their PPL@Home account to check the status of their registration, access program resources, or view frequently asked questions. PPL’s customer service center is also available at 1-833-247-5346 or by email at nycdpap@pplfirst.com.
About PPL
PPL supports consumers and caregivers across 50 self-direction programs in 20 states. The company has served its communities for 25 years and is wholly focused on consumer direction programs that help people have more control over their care and enable them to remain in their homes and communities. PPL has more than 2,500 team members that are dedicated to serving Medicaid and social services programs. The company’s headquarters are in Latham, New York with offices throughout the United States. To learn more about PPL, please visit pplfirst.com.
Media Contact: