PA Office of Developmental Programs (ODP)

Healthcare does love those TLAs (three-letter acronyms)! Here are some used in this FAQ:

AE — ADMINISTRATIVE ENTITY
CLE — COMMON LAW EMPLOYER
EVV — ELECTRONIC VISIT VERIFICATION
ISP — INDIVIDUAL SERVICE PLAN
PA ODP— PENNSYLVANIA OFFICE OF DEVELOPMENTAL PROGRAMS
SB — SUPPORT BROKER
SC — SUPPORTS COORDINATOR
SCO — SUPPORTS COORDINATION ORGANIZATION
SSP — SERVICE SUPPORTS PROFESSIONAL
PPL — PUBLIC PARTNERSHIPS, LLC
ES — PPL ENROLLMENT SPECIALIST
CS — PPL CUSTOMER SERVICE

There are user guides for CLEs and SSPs towards the bottom of the PA ODP program info page on our website.

If you are making changes to your personal information; you will need to complete the Information Change Form. This form will be completed when an individual requests to update to their basic demographic information. Then email the form to the email address on the document. It can take up to 4 business days for this document to be processed by our PPL Enrollment team.

This depends:

If there is a live-in exemption: Individuals who live with the participant can work over 40 hours a week but are not paid overtime because of the live-in exemption Department of Labor rule.

If there is not a live-in exemption: Authorized overtime (over 40 hours a week) is paid at 50% of the regular pay rate. Your pay stub has one line showing the amount of regular pay, and another for the 50% overtime pay.

The SC can submit a referral through MyAccount. If they are not in the MyAccount system, they will need to reach out to their SC Lead Role and ask them to add them to MyAccount. Once added to MyAccount, please submit the referral through MyAccount by clicking on the Enrollment Dashboard and then clicking Add New Referral.

Please click here for instructions on how to submit mileage:

When two SSPs are working a 2 to 1 shift, they should clock in and out at the same time. The PPL system will pay out the time entries that do match and the time entries that do not match will deny.

The Difficulty of Care is a Federal Income exclusion. If the provider provides services to the participant in their home, they do not have a separate home where they live, and it is the home where they perform private life, including sharing meals and holidays, they qualify for Difficulty of Care. This means the provider will not have federal income taxes withheld.

There could be a couple of reasons why your time entry was not paid on time:

1. If the time entry is not approved by the Service Shift Deadline date on the payroll schedule, it will not be paid on time. The payroll schedule can be found under Payroll Documents.
2. The time entry pended; which means it did not pass all requirements to be paid. You should be able to see the reason for the pended time entry within the Time4Care app.

For security purposes, the MyAccount system requires each user to have their own email address and phone number. The Common Law Employer (CLE), Participant, and Support Service Professional (SSP) must have separate email addresses and phone numbers.

The provider will need to log into MyAccount and click on:

1. Change under the My Enrollment Tile.
2. Then Click on Enrollment
3. Click Edit Enrollment
4. Click Tax Information
5. Update information, as necessary
6. Click Next, through the tax questions, requirements.
7. Click Save after the last tax screen (the side menu will show that Personal Information for CBC underlined)

To update your payment type, please complete the Direct Deposit form. Please forward the form to the email address listed on the form. It can take up to 4 business days for this document to be processed by our PPL Enrollment team.

If you haven’t submitted it, you can edit your time through Time4Care, click here for instructions.

If you have submitted it, the Participant/CLE should reject it so an updated time entry can be submitted.

If the Participant/CLE has approved it, they will need to contact PPL Customer Service to get the time entry denied.

Mileage should be entered in MyAccount, this ensures accurate and prompt payment. More information can be found in the MyAccount ODP Provider Guide or the MyAccount ODP Participant Guide.

SSPs are required to complete an FBI check if they have lived out of the state of Pennsylvania for more than 2 years or if there is a child in the Participant’s home.

SSPs must complete the following:

• If there is a child in the Participant’s home, a child abuse check is required.
• If the SSP has lived out of the state of Pennsylvania for more than 2 years or if there is a child in the Participant’s home, an FBI check is required.
• All SSPs are required to get a Criminal Background Check.
• All SSPs are required to get an Office of Inspector General (OIG) check.

The billable rate includes taxes, unemployment, worker’s comp, and other state taxes. The CLE can click on My Providers, then Services & Rates, click on billable rate under the correct service code to see the breakdown.

No, mileage is not taxed. Any tax information on the SSP paystubs are for time entries that were submitted for that time period.