CDPAP Update: PPL Issues Payments to More Than 130,000 CDPAP Caregivers in Second Week of Statewide Payroll

By PPL on April 18, 2025

More than $120 million in payments issued so far in April

Payments issued to all personal assistants who submitted timesheets in compliance with service authorization and program rules

PPL is processing payroll on a daily basis for first few weeks of new system

PPL continues to engage CDPAP consumers and personal assistants to address any questions regarding payroll and compliance with service authorization and program rules

ALBANY, NY, April 18, 2025 — Public Partnerships LLC (PPL), the nation’s leading provider of financial management services to Medicaid self-directed care programs and the statewide fiscal intermediary for New York’s Consumer Directed Personal Assistance Program (CDPAP), today announced that more than 130,000 CDPAP caregivers or personal assistants (PAs) submitted timecards and were issued payment during the first two pay periods of the statewide transition.

The company has been processing payroll daily since the first payroll date on April 10 to ensure all PAs who have recently completed their registration or submitted timecards are paid promptly.   

For the normal payroll cycle, all time entries – including paper timesheets – are due to PPL on Saturdays at 11:59 pm ET for payment the following Thursday.

As the new statewide payroll system moves forward, PPL continues to ensure that all timesheets and payments are completed in accordance with CDPAP consumer service authorizations and program rules, as per State and Federal Medicaid guidelines. PPL continues to make resources and staff available to help address any questions consumers or personal assistants may have about this process. 

“We are still seeing large numbers of PAs and consumers complete their registration with PPL,” said a PPL spokesperson. “As we continue to combat misinformation campaigns, it’s heartening to see more and more stakeholders finalizing their registration so that caregivers can get paid timely. We will continue to focus on helping consumers and personal assistants get the information they need to ensure continuity of services and payment.”  

PPL has more than 2,000 customer support staff working daily to help consumers and personal assistants. Besides its call center, which is open six days a week, PPL offers in-office appointments, daily webinars and information sessions, and has 45 facilitator partners to assist stakeholders.

Iris N., a caregiver from Brooklyn, recently shared her experience with PPL during a recent large-scale registration event in New York City.  “It was very personal and professional,” said Iris of her registration experience. “They took time with me, even though I was so nervous.”

PPL’s Time4Care app enables personal assistants to log their time via mobile device or computer. Time4Care is available in 11 languages and was purposely designed for consumers and personal assistants in self-directed care programs. For PAs and consumers with land line phones only, PPL’s Telephony system is available to log time.

Besides the daily webinars, to further assist PAs with timekeeping, PPL is offering several resources including step-by-step guides. These guides include:

If a PA submitted their time to PPL by the payroll deadline but did not receive payment, or if the payment amount was different than submitted, the following are common reasons this may have occurred:

  • The timesheet did not comply with the service authorization or a program rule, or it was missing pertinent information. Examples of these include time entries that are over the allowed amount on the service authorization, a duplicate entry, or for paper timesheets, the PA or consumer information was not included. Once these time entries are resolved, payments are processed.
  • Time was submitted for service dates before April 1 and PPL was not the consumer’s fiscal intermediary (FI) until April 1. In this case, the former FI should pay for the time worked prior to April 1.
  • The PA submitted time but has not completed registration with PPL, including providing required I-9 documentation. Once PPL receives the compliant documents, the company will release payment.

Consumers and PAs can visit pplfirst.com/cdpap to log into their PPL@Home account to check the status of their registration, access program resources or view frequently asked questions. PPL’s customer service center is also available at 1-833-247-5346 or by email at nycdpap@pplfirst.com.  

About PPL

PPL supports consumers and caregivers across 50 self-direction programs in 20 states. The company has served its communities for 25 years and is wholly focused on consumer direction programs that help people have more control over their care and enable them to remain in their homes and communities. PPL has more than 3,000 team members that are dedicated to serving Medicaid and social services programs. The company’s headquarters are in Latham, New York with offices throughout the United States. To learn more about PPL, please visit pplfirst.com.

Media Contact:

Media@pplfirst.com