NEW YORK

New York State Department of Health

The Consumer Directed Personal Assistance Program (CDPAP) is a Medicaid program governed by Section 365-f of the New York State Social Services Law (SSL) and the implementing regulations under Section 505.28 of Title 18 of the New York Codes, Rules, and Regulations (NYCRR).

This program helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home with their chosen care and services. They can employ people they choose as personal assistants (PAs).

Our page with resource documents and event information is coming soon, but can be accessed here!

A list of approved facilitators will be posted shortly. Check back soon for updates!

Question 1: Is choice being eliminated with the CDPAP transition?

Answer: No. The new CDPAP statewide partnership will include dozens of partners. There will be multiple service partners to choose from in each region.

Question 2: How do I find out if my current FI will be part of the new statewide partnership?

Answer:  Before year end, we will publish a list of the CDPAP partners on this webpage. We are also adding new partners and will update this page as partners are added.

Question 3: When and how will we get information on the transition process?

Answer:  Information about the transition will become available starting in November. Information will be distributed through a variety sources including: 1) PPL’s CDPAP webpage, 2) PPL’s social media platforms, 3) PPL Partners, and 4) In-person and virtual forums. Additionally, PPL’s CDPAP customer service call centers will open in January.

Question 4: When will I transition to a new FI?

Answer: Consumers and personal assistants will start transitioning in early 2025 and the transition will continue over the course of months. We will publish a calendar of when transitions will begin for certain counties and zip codes.

Question 5: What if my FI stops working with CDPAP before my scheduled transition date?

Answer: For managed care members, your managed care plan will help you get support if your FI does not continue servicing you before the transition. For fee-for-service members, PPL or one of PPL’s partners will assist with support if your FI discontinues servicing you before the transition.

Question 6: Will this FI transition change my current services?

Answer: No. As a result of this transition, you may be changing FIs, but your benefits and services under the program continue as is.

Question 7: I’m a personal assistant, will my benefits and compensation change?

Answer: Information about personal assistant compensation and benefits will be provided in the coming months prior to the start of the transition. Competitive compensation and benefits will be offered.

Question 8: I don’t know PPL, who are they and why should I trust them as an FI?

Answer:  PPL is the leading FI for consumer directed services. We have been serving consumers and personal assistants for 25 years and work with 50 programs across 21 states. PPL is solely dedicated to consumer directed services and does not have other lines of business. Many of our employees have worked in consumer directed services for decades and our technology is the highest rated on the Google App and Apple App stores.

Question 9: How can an out-of-state company manage CDPAP services?

Answer:  PPL will operate the CDPAP contract out of NY. We will open eight offices across the state and hire more than 1,200 people in New York. Additionally, PPL will move our national company headquarters to the New York / Albany area in the coming months. PPL has been working with NY’s Traumatic Brain Injury and Nursing Home Transition and Diversion Programs since 2011, and many of our existing PPL team members live in NY and have experience serving NY programs.

Question 10: Some media has reported issues with past PPL contracts, should I be concerned?

Answer: Opponents of the CDPAP transition have tried to cast doubt on the transition in any way possible and some of the information reported was skewed and old. Specifically, the PPL contract they focused on was from more than a decade ago and important details were omitted from the reporting. PPL has implemented more than 50 successful contracts in the past decade and is a highly capable FI.

Question 11: I am interested in working at PPL. What do I need to do?

Answer: Please visit our CDPAP jobs webpage for information about positions we are recruiting for and how to apply.

Please submit any questions you have about the CDPAP transition below.