NEW YORK

New York State Department of Health

NY Consumer Directed Personal Assistance Program (CDPAP)

IMPORTANT PROGRAM NOTICES

CDPAP Training Update

Personal assistants working for consumers in New York CDPAP are required to complete training in the Nevvon portal by March 31, 2026.

If you completed your training before December 31, 2025, thank you for your prompt action. There is nothing you need to do until you see new training available in your portal.

If you have not completed your training, please do this as soon as possible and no later than March 31, 2026 to remain compliant.

Training can be accessed through PPL@Home or Time4Care. For step-by-step instructions, click the button below.

Learn More About CDPAP Training

January 1, 2026 CDPAP Wage Increase

Starting January 1, all CDPAP personal assistants received a wage increase of $0.55 per hour.

  • The minimum base rate for PAs serving consumers in New York City increased from $20.10 to $20.65/hour.
  • The minimum base rate for PAs serving consumers in Long Island and Westchester increased from $19.50 to $20.05/hour.
  • The minimum base rate for PAs serving consumers in the rest of the state increased from $18.10 to $18.65/hour.  

Hours worked before January 1 will be paid at the 2025 rate, and hours worked on or after January 1 will be paid at the new 2026 rate.

Alert: Stay Safe from Fraud

Always verify that messages claiming to be from PPL are legitimate before clicking links, logging in, or providing personal information. If you are unsure, access links directly from our website, pplfirst.com/cdpap. It is also a good idea to bookmark this URL in your web browser or add it to your favorites.   
Links to log in to PPL@Home are:
PPL phone calls come from 1-833-247-5346. PPL text messages come from 1-866-709-2810. PPL emails may come from:
If you receive a phone call, text message, or email from PPL that is not from one of the above addresses, DO NOT CLICK ON THE LINK. If you have any doubt, call 1-833-247-5346 to speak with a PPL agent directly.
View helpful videos on how to identify and protect yourself from potential schemes:
Make sure you are accessing PPL’s official systems. Our Time4Care timekeeping app should be downloaded directly from the Apple App Store or Google Play Store. Links to sign up for or log in to PPL@Home can be accessed on this web page, pplfirst.com/cdpap.
Be cautious of phone calls, texts, or emails from unknown sources telling you to download apps or access “new” systems. These may be scams.

IMPORTANT PAYROLL NOTICES & REMINDERS

All time entries, including paper timesheets, must be submitted for approval by 11:59 p.m. ET on Saturday. Please only submit one timesheet to avoid processing delays. Paper timesheets must be submitted using PPL’s official timesheet for New York CDPAP. Timesheets from other sources or programs will not be accepted. For further guidance, see this document or check out our CDPAP resources page.

Consumers/DRs must approve PA hours by 12 p.m. (noon) ET every Sunday. Timesheets will not be paid until the consumer or DR approves through approved systems. Visit our CDPAP resources page to learn how to approve PA timesheets through any of PPL’s timekeeping systems. For help, call PPL at 1-833-247-5346.

Notice: Live-In/Per-Diem Service Code Policy

Consumers with service codes T1020, 2405, and 2406 are allowed a flat 13-hour payment for only one PA per day. Any additional timesheets — whether from the same or a different PA — will be denied with the message, “This is not allowed for Per-Diem service code.”

Attention PAs! If you requested direct deposit for the first time or updated your banking information with PPL, it may take 1-2 pay periods for electronic payments to begin. In the meantime, you may receive a paper check mailed to the address we have on file. As a standard practice, PPL verifies that your banking information is accurate and any updates were authorized by you prior to payroll.

IMPORTANT PROGRAM NOTICES

PPL is now the Statewide Fiscal Intermediary for CDPAP.  If you have not yet completed registration with PPL, please contact us today.

PPL was selected as the Statewide FI to serve the Consumer Directed Personal Assistance Program (CDPAP). New consumers can register anytime. Consumers who still need to complete their transition must register with PPL by August 1, 2025. PAs who still need to complete their transition must register with PPL by August 15, 2025.    

Create an Account with Your Email Address
Create an Account with Your Mobile Number

Already have a PPL@Home account? Sign in!

Sign in to Your Account with Your Email Address
Sign in to Your Account with Your Mobile Number

Call Us!

We have multiple language lines available. If you don’t see your language below, please give us a call at 1-833-247-5346. We have many multilingual agents ready to support you and dedicated translators available for 300 languages!

English: 1-833-247-5346
Arabic: 1-833-278-4829
Bangla: 1-833-278-5781
French: 1-833-279-3511
Haitian Creole: 1-833-279-3513

Italian: 1-833-279-3514
Mandarin: 1-833-279-3467
Spanish: 1-833-281-0927
Urdu: 1-833-281-3277
TTY: 1-833-204-9042

CDPAP Personal Assistants: Start Tracking Your Time & Complete EVV Training Today

If you have registered with PPL and your consumer has a valid service authorization, you can log your time in our Time4Care™ app. Download Time4Care using the links below and log in with the same details you use for PPL@Home. You can also complete your Electronic Visit Verification (EVV) training in Time4Care or PPL@Home.

Download Time4Care on Apple App Store
Download Time4Care on Google Play

PPL@Home Self-Registration for Consumers

PPL@Home Self-Registration for Personal Assistants

PPL@Home Mobile Registration for Consumers

PROGRAMS FOR

A

Aging (Adult)

PWD

Persons with Disabilities

IDD

Intellectual and Developmental Disabilities (Adult, 18 and under)

DD

Developmental Disabilities (Adult, 18 and under)

WHAT’S NEW

  • Get the facts about New York CDPAP: Check out our Myth vs. Fact sheet correcting misconceptions about the transition to PPL as the statewide FI.
  • Received an email with the name Singo at the bottom? It is NOT a scam. PPL partners with Singo, a trusted contact solution provider, to ensure important messages are delivered quickly. Emails may come directly from PPL’s systems or from Singo — both are legitimate sources.
  • Questions about the PPL Flex Card? Please contact Omni Advantage at (518) 908-4775.
  • PPL@Home Enhancement: To help consumers more easily manage their CDPAP hours, service authorizations are displayed and tracked weekly in PPL@Home. Read more about service authorizations in our FAQs or contact PPL if you need assistance.
  • Scam Alert! We’re aware of a telephone scam where people are being told they can receive $100 if they provide their personal information. This is NOT affiliated with PPL or the CDPAP program. Please be aware:
    • We will always state it is PPL calling. 
    • The scam number is only 1 number off from our number.  PPL’s number is 1-833-247-5346. 
    • 1-833-247-5646 is NOT connected with PPL  
  • To ensure access to all language and accessibility features of our website, please disable any popup blockers by reviewing your browser’s settings. 
  • Registering with PPL is Simpler than You Think! Read about our interview with Claudia G, click here.
  • Check out our updated FAQs for answers to your questions!

Overview

The Consumer Directed Personal Assistance Program (CDPAP) is a Medicaid program governed by Section 365-f of the New York State Social Services Law (SSL) and the implementing regulations under Section 505.28 of Title 18 of the New York Codes, Rules, and Regulations (NYCRR).

This program helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home with their chosen care and services. They can employ people they choose as personal assistants (PAs).

CDPAP Facilitators

CDPAP facilitators are community-based organizations located throughout New York State who can help you register with PPL as the statewide fiscal intermediary and provide ongoing customer service and EVV support.

Our facilitator partners enhance PPL’s ability to provide culturally competent and localized support to the many New Yorkers who rely on CDPAP.

Only organizations listed here are authorized PPL facilitators. If an organization is not listed here and they are telling you they are a CDPAP facilitator, please call PPL at 1-833-247-5346 before sharing information with them regarding your CDPAP status.

Click here to view where our partners are located, what languages they speak, and how to contact them.

Independent Living Centers

Program Documents

FILTER DOCUMENTS

Payroll Documents

NY CDPAP Paper Timesheet – Exception Required NY CDPAP Paper Timesheet Exception Form NY CDPAP Paper Timesheet Instructions NY CDPAP Pay Schedule 2025 NY CDPAP Pay Schedule 2026 Payment Method Form Understanding PPL Payroll WiselyPayFAQs

Procedures & Information

Designated Representative Form Memorandum of Understanding (MOU) Memorandum of Understanding (MOU) – Bangla Memorandum of Understanding (MOU) – Haitian Creole Memorandum of Understanding (MOU) – Korean Memorandum of Understanding (MOU) – Russian Memorandum of Understanding (MOU) – Spanish Memorandum of Understanding (MOU) – Traditional Chinese Personal Assistant Agreement Personal Assistant Agreement – Bengali Personal Assistant Agreement – Haitian Creole Personal Assistant Agreement – Italian Personal Assistant Agreement – Korean Personal Assistant Agreement – Polish Personal Assistant Agreement – Russian Personal Assistant Agreement – Simplified Chinese Personal Assistant Agreement – Spanish Personal Assistant Agreement – Traditional Chinese Personal Assistant Change of Information Form

Time4Care™

Time4Care Guide Time4Care Guide – Bengali Time4Care Guide – Simplified Chinese Time4Care Guide – Spanish Time4Care Guide – Traditional Chinese

Trainings & How to Guides

Approving Time in PPL’s Telephony System – For Consumers Approving Time with PPL How to Manage Time with PPL How to Manage Time with PPL – Spanish How to Use PPL’s Telephony System – For PAs

CDPAP News

Check out recent news stories highlighting PPL and our work as New York’s statewide fiscal intermediary for CDPAP.
NY Daily News: Opinion | CDPAP is protecting care and taxpayers PPL Ensures Comprehensive Language Access to Support Thousands of New Yorkers in CDPAP Transition (Covered in Politico Newsletter, Staten Islander, and Weekly Bangalee) Empire Report: PPL Saves New Yorkers Another $10 Million+ Annually by Enhancing Consumer Oversight of New York’s CDPAP Empire Report: PPL Works with State to Safeguard CDPAP Program PPL Uncovers Fraud Risks in CDPAP and Works with State to Safeguard Program Caregivers and Consumers Share Personal Stories on Successful CDPAP Program Transition PPL Issues Broadscale Survey to NY CDPAP Population, Large Majority of Consumers and Caregivers Report High Satisfaction with PPL Service & Systems CDPAP Consumers and PAs Speak Out on ‘Real World Experience” in Transitioning to PPL in Newest Testimonial Video View All News & Events

How to Register with PPL

Below are the documents you will need to register with PPL. Further below are the options to register with PPL as the statewide fiscal intermediary for CDPAP.

Required Registration Documents for Consumers
  • Memorandum of Understanding (MOU)
Required Registration Documents for PAs
  • Offer Letter (one per associated consumer)
  • Personal Assistant Agreement
  • IRS Form W-4
  • State Form NY IT-2104-I
  • USCIS Form I-9
    • The PA will also need to provide I-9 supporting documentation
  • Payment Method Form
  • Health Assessment
Option 1: Register Over the Phone

Call our customer support center at 1-833-247-5346, and we will walk you through the process.

Option 2: Register Online

You can switch to PPL using our PPL@Home online system. Access PPL@Home by clicking the appropriate link below. 

Sign up with Your Email Address Sign up with Your Cell Phone Number

Option 3: Register with a CDPAP Facilitator  

Our CDPAP facilitators can help you switch to PPL. A list of approved facilitators is available here.

Option 4: Register at a Registration Session

Join an in-person or virtual session for dedicated support. See upcoming dates here.

Switching to PPL Is Easy
Consumers & Personal Assistants Share Their Experience

Claudia G.
CDPAP Personal Assistant
Registered online through PPL@Home, with a little extra help from PPL call center staff.

Lan Y.
CDPAP Personal Assistant
Joined our registration session in Flushing, Queens, with support in Mandarin from PPL support agent Zhicheng.

Iris N.
CDPAP Personal Assistant
Attended a PPL registration session in Manhattan — part of a large, three-day event that spanned three NYC boroughs — to transition herself and her father to PPL. 

CDPAP Voices
PPL’s Timekeeping & Payment
Personal Assistants and Consumers share their experiences with PPL’s timekeeping and payment systems, including the Time4Care app.

CDPAP Voices
PPL’s Customer Service
Personal Assistants and Consumers share their experiences, highlighting the excellent customer service they received from PPL.

Facts About the CDPAP FI Transition

Here’s the truth about what’s happening with CDPAP. For more, check out our Myth vs. Fact sheet correcting the record on the CDPAP transition.

Fact 1: CDPAP Is NOT Ending or Changing  
The program is continuing, and there are no changes to services or eligibility. Consumers can continue working with their trusted caregivers.  

Fact 2: Action Is Required 
PPL is the statewide fiscal intermediary for CDPAP. If your previous FI is a CDPAP facilitator, they can help you, but you will still need to switch to PPL as the FI.  

Fact 3: The Transition to PPL Is Moving Forward  
The transition to PPL is happening, and we are the statewide fiscal intermediary for CDPAP. Rumors that the changeover has been paused or canceled are not true.  

Fact 4: No Certification Is Needed for CDPAP 
Caregivers do not have to get a certificate or license to continue with CDPAP. With PPL, there are some employee trainings personal assistants will need to complete, but those are trainings we pay you for.   

Fact 5: There Is No Cost to Switch to PPL 
You do not have to pay any fees to register with PPL. If you have been told this, please call us at 1-833-247-5346 for factual information on the steps you need to take to register.

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PPL@Home

PPL@Home is our online system that takes you through all the steps to get started with PPL.

Sign Up for PPL@Home

Sign up with Your Email Address Sign up with Your Cell Phone Number

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Time4Care™

Log time and review, approve, and submit timesheets with ease.

Learn more about the benefits of Time4Care

Download on App Store

Download on Google Play

Customer Service
Contact Information

English: 1-833-247-5346
Spanish: 1-833-281-0927
TTY: 1-833-204-9042

Monday – Saturday
8:00am – 8:00pm ET


Arabic: 1-833-278-4829
Bangla: 1-833-278-5781
French: 1-833-279-3511
Haitian Creole: 1-833-279-3513
Italian: 1-833-279-3514
Mandarin: 1-833-279-3467
Urdu: 1-833-281-3277

Monday – Friday
8:00am – 6:00pm ET
*closed on State & Federal holidays

Customer Service Email: 
nycdpap@pplfirst.com