CDPAP Resources for Personal Assistants

Browse videos, guides, and other materials on navigating consumer direction with PPL. 

PPL@Home is the online system personal assistants (PAs) and consumers use to register with PPL, manage their information and authorizations, and view the status of timesheets.

Time4Care is PPL’s highly rated mobile app for PAs and consumers to manage their time and pay. Time4Care can be downloaded from the Apple App Store or Google Play Store depending on your device. More information on Time4Care is available below.   

Below are the steps to register with PPL as the statewide fiscal intermediary for CDPAP. If you need help, contact PPL at 1-833-247-5346, sign up for a virtual registration session or in-office appointment, or contact your CDPAP facilitator if you work with one.

Step 1: Consumer Association

Before you can register with PPL as a personal assistant in CDPAP, your consumer must be signed up with PPL, have a valid service authorization, and contact PPL to link you to their account.

Step 2: Create a PPL@Home Account or Log in

To complete the registration process online, sign up for or create a PPL@Home account.

PPL@Home Email Signup PPL@Home Mobile Signup PPL@Home Email Sign in PPL@Home Mobile Sign in

PPL@Home is where you will enter your information and complete the necessary forms and documentation, including:

• Offer Letter (one per associated consumer)
• Personal Assistant Agreement
• IRS Form W-4
• State Form NY IT-2104-I
• USCIS Form I-9 and supporting documentation
• Payment Method Form
• Health Assessment
  • PPL partners with Mobile Health for medical screenings. Visit their PPL CDPAP webpage at mobilehealth.com/ny-cdpap-ppl-medical-screenings for more information.

Step 3: Download Time4Care

If you have registered with PPL and your consumer has a valid service authorization, you can log your time in our Time4Care™ app. Download Time4Care using the links below and log in with the same details you use for PPL@Home. You can also complete your Electronic Visit Verification (EVV) training in Time4Care or PPL@Home.

Download Time4Care on Apple App Store Download Time4Care on Google Play

If you are unable to use Time4Care to log your time, you can call 1-833-278-3959 to enter your time using PPL’s telephony system. PA instructions for using telephony can be found here.

The resources below are to help the CDPAP community stay safe from attempts to compromise personal information.

PAs are paid weekly, on Thursdays, via direct deposit or paper check, based on their chosen method. For time submitted by the payroll deadline of Saturday at 11:59 p.m. ET, PAs will be paid on Thursday of the following week. A copy of the PPL pay schedule can be found here.  

If you requested direct deposit, please be aware that your first paycheck  may  be a paper check. As a standard practice, PPL verifies that your banking information is accurate prior to payroll. If you submitted a direct deposit form at least 5 days before the payroll date and your banking information was confirmed to be correct, you will receive an electronic deposit. If you submitted your direct deposit form within less than 5 days of the payroll or we could not confirm the information with your bank, you will receive a paper check until your banking information is confirmed. 

Guide: Understanding PPL Payroll

PPL offers PAs the option to receive their paychecks on a debit card. PAs who choose this option will receive a Wisely Pay debit card in the mail. The Wisely Pay card can be used to make payments over the phone, online, or anywhere Debit Mastercard® or Visa® debit cards are accepted. PAs can also add the Wisely card to their mobile wallet and use contactless pay anywhere Apple Pay®, Samsung Pay®, or Google Pay is accepted.

More information about Wisely and how to get the most out of the Wisely Pay card is available in their frequently asked questions and on their website, mywisely.com. For questions about the Wisely Pay card, contact Wisely Member Services 24/7 at 1-866-313-6901.

If you do not receive payment via direct deposit or a paper check on Thursday, the chart below lists some of the reasons why this may have happened. You can also see the status of in-process and processed payrolls by logging in to PPL@Home and navigating to the Timesheet tab.  

Under Actions, click View to view your time entries and the status. If the Status is “Good to Pay,” and Processing Status is “Ready for payment,” your payment will be processed in the next payroll. If the processing status says, “Sent to Payroll,” that means payroll is in process with our payroll provider and you will be receiving payment on the next pay date.

If your processing status says “Pended,” that means something is preventing your payroll from processing and needs to be resolved. Click the hyperlinked text to find out why the payment is pending.    

See the chart below for the different error codes associated with pended payments and how to resolve them.  

PPL offers multiple timekeeping options to accommodate the different needs of CDPAP consumers and personal assistants while maintaining electronic visit verification (EVV) compliance. A full guide to entering and approving time is available here in English and here in Spanish. A recording of a recent webinar on entering time with PPL is available here in Spanish.      

Time4Care is PPL’s EVV-compliant mobile app that personal assistants use to clock in and out of their shifts, view pay information, and manage their time. Consumers use Time4Care to approve time for their PAs.    

Calling in to PPL’s telephony system is the other EVV-compliant way for PAs to clock in and out of shifts. Entries must be submitted via the phone number the consumer registered with in PPL@Home.  

In certain cases, personal assistants and consumers may request an exception to use paper timesheets. Whenever possible, an EVV compliant timesheet submission is required. Exceptions to this can be requested through completing PPL’s exception form. 

This option is available for those who meet the below criteria and their case manager verifies:  

• Consumers and/or personal assistants are unable to use electronic timekeeping due to sincerely held religious beliefs.  

• The consumer does not have access to the internet and does not have a landline telephone in their residence.

• There is another exceptional circumstance that prevents a consumer/DR or PA from using an electronic method of timekeeping. 

Paper timesheets can be requested by calling 1-833-247-5346 or submitting an exception form via fax, mail, or email.   

• Mail: 17 Plaza Drive, Latham, NY 12110  

• Fax: 1-844-244-4384   

• Email: NYCDPAP_TS@pplfirst.com

When clocking out of a shift, be sure to save your time before exiting the timekeeping system. If you are clocking in and out through the Time4Care app, tap “End Time,” then “Submit,” then “Ok” to save and submit your time. If using telephony, listen to the system when it asks if the current end date and time is accurate. If the date and time are correct, you must press 1 to save the entry.

When using a manual timekeeping option such as telephony or paper timesheet, it is important that you carefully track each shift. Information that should be tracked each day includes:

• The date
• Clock in and clock out times
• Total hours worked
• Name of the consumer/personal assistant
• Type of service provided

Recording this information will help make sure you are using your authorized hours correctly and that you are paid the right amount. It will also reduce the need for corrections.

PAs should consistently use the same device to clock in and out. The clock operates on the device itself, not the system, which explains any display or shift issues experienced when using multiple devices.

• New as of June 1, 2025: Consumers can approve or deny timesheets submitted through any method (it does not have to be the same method the PA used to submit). PAs should still use the same method for clocking in and out.

Time4Care automatically splits overnight shifts that go past midnight into two time entries. To edit an overnight shift in Time4Care, please delete both parts of the overnight shift and complete a new manual entry with the correct times for your shift. If your new manual entry crosses midnight, Time4Care will split your shift for you between days.

If multiple PAs are working for a consumer, only one can be on the clock at a time. When one PA finishes their shift and another PA takes over, the first PA must clock out before the next PA clocks in. This prevents overlapping time, which can lead to pended (delayed) timesheets.

When a PA works with two consumers who have a group service code, the PA must clock in/out for both consumers during the same clock-in session. Once the group code is selected in PPL’s Time4Care app or telephony system, the PA will be automatically prompted to clock in for the second consumer immediately after clocking in for the first. The same process applies when clocking out. Please note the pay rate is not doubled in these instances.

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CDPAP personal assistants have several health benefit options through PPL. For questions about the PPL Flex Card, please contact Omni Advantage at (518) 908-4775.

PAs working more than 130 hours per month have the choice of enrolling in PPL’s SecureHealth Plan, which provides comprehensive coverage. 

Personal assistants in the downstate regions — Nassau, Suffolk, New York, Kings, Queens, Richmond, Bronx, and Westchester counties — are automatically enrolled in the PPL BasicWellness Plan, which covers basic preventive care, and the PPL Flex Benefit Plan (also called Flex Card), which helps cover various healthcare-related expenses. The PPL Flex Benefit Plan allows your employer to contribute to eligible medical expenses in a set amount for each hour you work. This plan also allows you to elect other optional benefits, such as transit and dependent care. 

There are no monthly premium costs to the personal assistant to be enrolled in the BasicWellness Plan.  

PAs working less than 130 hours per month can explore health insurance options through NY State of Health by calling 1-855-355-5777 or visiting  https://nystateofhealth.ny.gov. 

• PPL HR Hotline: 1-833-746-8283  

• Frequently Asked Questions: CDPAP Caregiver Healthcare Benefit Options Offered by PPL  

Question:  What healthcare coverage will I receive when I join PPL?

Answer: If you work more than 130 hours a month, you will have the option to enroll in PPL’s SecureHealth Plan.

If you work within the boroughs of NYC or the counties of Nassau, Suffolk, or Westchester, you will automatically receive PPL’s BasicWellness Plan, which covers preventive care, and the PPL Flex Benefit card, which helps pay for healthcare expenses. The BasicWellness plan will not affect your eligibility for any other health insurance. 

Question: How do I get health insurance coverage if I work less than 130 hours a month?

Answer: Call NY State of Health at 1-855-355-5777 or visit NY State of Health to find out your options.

Question: What is the PPL BasicWellness Plan?

Answer: This is a wellness plan that covers basic preventive care such as vaccinations and screenings and offers financial relief for critical Illness diagnosis and off-the-job accidents. This plan is not intended to replace other insurance coverage you may have, but it can work in addition to it by helping with certain costs that your primary insurance may not fully cover. 

Question: Does the BasicWellness Plan cover prescription drugs?

Answer: The BasicWellness Plan covers a variety of drugs mandated by the Patient Protection and Affordable Care Act (PPACA). These include:

• Contraceptives: Pills, patches, injections, and devices like diaphragms and cervical caps.
• Preventive Medications: Aspirin for certain age groups, folic acid for women, and iron supplements for infants.
• Vaccinations: Flu shots, hepatitis vaccines, and other immunizations.
• Screening Medications: Drugs used in screenings for conditions like high cholesterol and certain cancers.
• Smoking Cessation: Medications like Chantix and bupropion

These prescription drugs are covered at no cost to the insured individual under the BasicWellness Plan.

Question: Will the PPL BasicWellness Plan affect my other health insurance?

Answer: No, it won’t affect your eligibility for other health insurance. If you are receiving services from a healthcare provider that are not considered preventive under the BasicWellness Plan, your other insurance will be billed for those services. If you aren’t sure about whether a service is covered under the BasicWellness Plan, you can provide both your BasicWellness Plan card information and your other insurance card information to your provider.

Question: Will I be automatically enrolled in the PPL BasicWellness Plan if I don’t work within the boroughs of NYC or the counties of Nassau, Suffolk or Westchester?

Answer: No, the BasicWellness Plan only applies in New York City and the counties of Nassau, Suffolk, and Westchester.

Question: Will the PPL Flex Card Plan affect my other health insurance?

Answer: No, it won’t affect your eligibility for other health insurance.

Question: What is the PPL Flex Card Plan?

Answer: It’s a plan where PPL puts money on a Flex Visa Card, for every hour you work, to use for medical expenses or to pay for other eligible expenses like transit and dependent care. For questions about the Flex Card, please contact Omni Advantage at (518) 908-4775.

Question: Will I be automatically enrolled in the PPL Flex Benefit Plan if I don’t live in downstate wage parity regions?

Answer: No, the PPL Flex Benefit Plan only applies in New York City and the counties of Nassau, Suffolk, and Westchester.

Question: Will I have full health insurance coverage with just the PPL BasicWellness Plan and Flex Card Plan?

Answer: No, the BasicWellness Plan only covers preventive care (screenings and immunizations) and offers financial relief for critical Illness diagnosis and off-the-job accidents. It won’t cover visits to treat injuries or illnesses.

Question: Can I use the PPL Flex Card to pay for health insurance premiums with other insurances?

Answer: No, the PPL Flex Card cannot be used to pay for health insurance premiums. It can only be used for certain eligible medical expenses, including deductibles, copayments, prescription drugs and coinsurance, as well as transit and dependent care.

Question: Can I use the PPL Flex Card to pay for medical expenses?

Answer: Yes, you can use it for things like deductibles, copayments, and coinsurance, but not for health insurance premiums.

Question: How will Coordination of Benefits work with the PPL BasicWellness Plan?

Answer: Coordination of Benefits rules are set by each health insurance company. It is our understanding that if you have other health insurance coverage, your providers will need to bill the BasicWellness plan first only for the preventive services described above, and will not need to bill the BasicWellness plan first for services not covered by that plan. However, to be sure, you should contact your other insurance company and ask about their policies. In addition, if you aren’t sure about whether a service is covered under the BasicWellness Plan, you can provide both your BasicWellness Plan card information and your other insurance card information to your provider.

Question: Why is PPL offering this health insurance?

Answer: As a large employer, PPL must offer health insurance to full-time employees who work more than 130 hours a month.

Question: When do I become eligible for the PPL SecureHealth Plan?

Answer: You will become eligible for the PPL SecureHealth Plan after you work 130 hours in a month. Coverage will begin the month after you first worked 130 hours. Once you are eligible to enroll, you will receive a SecureHealth Plan welcome package in the mail.  After enrolling, your benefits will go into effect on the first day of the following month. 

Question: How does the PPL SecureHealth Plan affect my other health insurance?

Answer: If you are eligible to enroll in the PPL SecureHealth Plan, you might not be eligible for other health insurance like New York’s Essential Plan. It depends on if the cost of the SecureHealth Plan is more or less than 9% of your household income. Call NY State of Health at 1-855-355-5777 or visit NY State of Health to check your options.

Question: How will the PPL SecureHealth Plan affect my Medicaid coverage?

Answer: If you qualify for Medicaid, New York State will determine whether Medicaid or PPL’s SecureHealth Plan is the more cost-effective choice. If it is PPL’s Secure HealthPlan, Medicaid will pay for you to have the SecureHealth Plan. If Medicaid is the more cost-effective option, you will stay on your Medicaid plan.

Question: How do I get health insurance while waiting to be eligible for the SecureHealth Plan?

Answer: Waiting for the SecureHealth Plan doesn’t affect your eligibility for other health insurance. Call NY State of Health at 1-855-355-5777 or visit NY State of Health to find out your options. You can also ask your previous employer about the option to continue your previous coverage with COBRA.

Question: What is the Wisely Pay card?

Answer: The Wisely Pay card is a debit card paychecks are deposited onto. PAs can choose this option using the Payment Method form in PPL@Home or here on our website. The card can be used to make payments over the phone, online, or in any store where Debit Mastercard® or Visa® debit cards are accepted. More information about Wisely and how to get the most out of the Wisely Pay card is available in their frequently asked questions and on their website, mywisely.com. For questions about the Wisely Pay card, contact Wisely Member Services 24/7 at 1-866-313-6901.

Question: How can I switch to the Wisely Pay card for my paychecks, or how can I change to a different payment method if I no longer want the Wisely Pay card?

Answer: PAs can request a change in payment method by filling out the Payment Method form linked here and returning it through one of the following methods:

• By email: nycdpap@pplfirst.com
• By fax: 1-833-951-0828
• By mail: 17 Plaza Drive, Latham, NY 12110

PAs can also update their payment method in PPL@Home or by calling PPL at 1-833-247-5346.

Question: How long will it take for me to receive my debit card after I make the request?

Answer: PAs should receive the debit card within 7-10 business days of selecting it as their payment method. If it has been longer than 7-10 business days, contact PPL at 1-833-247-5346 or Wisely Member Services at 1-866-313-6901.

Question: How long before my paychecks will start being deposited onto the Wisely Pay Card?

Answer: Once a PA’s Wisely Pay card is activated, their pay will be automatically deposited onto the card on payday.

Question: How do I activate my card?

Answer: PAs can activate their Wisely Pay card by logging into the myWisely® app or going to mywisely.com, clicking or tapping “Activate Card,” and following the instructions. Cards can also be activated by calling Wisely Member Services at 1-866-313-6901.

Question: I signed up to receive the debit card but haven’t received it.

Answer: PAs who signed up for the debit card during the initial transition to PPL as the statewide fiscal intermediary (around January-June 2025) should receive their card by mail toward the end of June. PAs who register with PPL going forward or who decide to switch to the debit card should receive it within 7-10 business days of selecting the debit card as their payment method. If it has been longer than 7-10 business days, contact PPL at 1-833-247-5346 or Wisely Member Services at 1-866-313-6901.

Question: My Wisely Pay card is lost, was stolen, or has unauthorized transactions.

Answer: Contact Wisely Member Services immediately at 1-866-313-6901 to report the issue and request a replacement card. PAs can also lock the card instantly in the myWisely mobile app, available on the Apple App Store or Google Play Store, so that it cannot be used.

Even if your card is lost or stolen, you may still be able to recover some or all of the funds on the card. It is important you report loss or theft immediately to protect your balance. ADP Wisely can assist with addressing any unused funds on a lost or stolen card.

NY CDPAP Paper Timesheet – Exception Required

NY CDPAP Paper Timesheet Exception Form

NY CDPAP Paper Timesheet Instructions

NY CDPAP Pay Schedule 2026

Payment Method Form

Understanding PPL Payroll

WiselyPayFAQs